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About the Role
A senior leadership opportunity to shape, lead, and deliver customer-facing businesses across the Windsor Estate and wider Rural portfolio, focusing on enhancing visitor experience, operational effectiveness, and sustainable revenue growth while balancing stewardship, customer experience, and commercial performance.
Responsibilities
- Lead the development and delivery of the customer strategy across the Windsor Estate.
- Develop distinctive visitor, retail, and hospitality experiences aligned with the estate's character and high service standards.
- Identify and progress opportunities to enhance the customer offer and support long-term revenue growth.
- Manage commercial and operational performance, including P&L, budgets, and capital planning.
- Prepare business cases for new initiatives, investment proposals, and change programs.
- Lead, coach, and develop a capable and engaged team.
- Collaborate with internal teams (Estate Management, Sustainability, Marketing, Development) for integrated delivery.
- Build effective relationships with contractors, suppliers, partners, and stakeholders.
- Ensure operations are delivered safely, responsibly, and in line with legislation and The Crown Estate requirements.
- Promote an inclusive, professional, and high-performing culture.
Requirements
- Significant experience providing strategic and operational leadership in a multi-site, customer-facing business (visitor attractions, heritage, destination retail, hospitality, or premium experience-led environments preferred).
- Outstanding commercial and financial acumen, with experience managing budgets, P&L, capital planning, people planning, and performance targets.
- Experience shaping and delivering customer strategies, business plans, and change programs.
- Track record of growing revenue through improved customer experience, stronger conversion, new propositions, or new income sources.
- Experience developing premium visitor, retail, or hospitality experiences with high standards of service, presentation, and brand alignment.
- Ability to balance stewardship, customer experience, and commercial performance within a purpose-led organization.
- Proven leadership capability, including coaching, developing, and motivating teams.
- Strong stakeholder management and influencing skills.
- Sound judgment, resilience, and diplomacy for operating in a complex, fast-moving environment.
- Strong analytical and business planning skills.
- Collaborative, inclusive, and values-led leadership style.
Skills
- Strategic leadership
- Operational leadership
- Customer strategy development
- Visitor experience enhancement
- Retail and hospitality management
- Commercial acumen
- Financial management
- P&L management
- Budget management
- Capital planning
- Business planning
- Change management
- Revenue growth strategies
- Stakeholder management
- Influencing skills
- Team leadership
- Coaching and development
- Analytical skills
- Business case preparation
- Risk management
- Performance management
Location
- Windsor
Work Type
- Full-time
Experience Level
- Senior leadership
Salary/Compensations
- Competitive salary
Benefits
- Competitive salary
- Pension
- Performance related bonus
- Flexible working
- Market leading family policies
- Shopping discounts in the West End
- Private healthcare
- Life cover
- Critical illness cover
- 28 days holiday
- Option to buy more holiday
About the Company
- The Crown Estate manages a diverse portfolio of property, land, and seabed across the UK.
- The Windsor Estate is internationally recognised for its ecology and history, attracting over 5 million visitors annually and is the most visited outdoor destination in the UK.
- The Crown Estate's purpose is creating lasting and shared prosperity for the nation.
Equal Opportunity
- Proud disability confident employer.
- Operate the offer of interview scheme.
- Happy to offer alternative application methods or formats and can be flexible on our process.