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About the Role
Lightspeed is seeking an Account Manager to join their Golf team in North America. This role involves managing a portfolio of golf course customers, helping them maximize value from the Lightspeed platform through consultative selling, customer success, and industry expertise.
Responsibilities
- Proactively reach out to customers to drive product usage and add-ons.
- Expand the usage of Lightspeed Golf modules.
- Identify and address churn risks, and ensure adoption of new product launches.
- Ensure successful software utilization by defining success criteria with customers.
- Provide a point of escalation for customer issues.
- Perform projects to improve customer experience and increase CSAT.
- Identify opportunities for reference accounts and marketing case studies.
- Perform regular reporting on portfolio status and ensure high CSAT/NPS.
- Stay up to date on Lightspeed products, processes, and add-ons.
- Act as the voice of the customer, flagging product requests.
- Participate in team and region-wide initiatives for continuous improvement.
- Provide best practices to customers regarding POS and management.
- Keep up to date with industry best practices.
- Work with teams to improve Customer Success and Account Management processes.
- Conduct scope calls to determine customer requirements and setup needs.
- Contribute to wider team objectives, even if outside the strict scope of the role.
Requirements
- Experience managing an extended and complete sales cycle.
- Strong emphasis on ensuring customer satisfaction.
- Passion for working with people, understanding their business needs, and showing how to increase output.
- Experience working with major corporations and maintaining SLAs.
- Well versed on and passionate about the golf industry.
- Consultative, analytical, and solutions-oriented.
- Highly self-motivated, disciplined, and organized.
- Results and metric-driven.
- A sense of adventure and an entrepreneurial spirit.
Skills
- Bilingual in English and French (spoken and written)
Location
- Montreal, Quebec
- Remote within Canada
- Remote within the US
Work Type
- Remote
Salary/Compensations
- $57,000-95,000 CAD (including the Variable Part)
Benefits
- Flexible paid time off
- Remote work policies
- Equity options
- Contributions to pension plan
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups, employee led networks, social committees, sponsored sports teams
- Computer purchase program
- Enhanced parental leave
- Medical insurance
- Dental insurance
- Wellness insurance
- Life insurance
- Disability insurance
- RRSP plan and match
- Paid parental leave top-up
- Paid time off
About the Company
- Lightspeed is building communities through commerce.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
- With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
- Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
- Their cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- The company ethos has been about inclusion from the very beginning, striving to provide a workplace where everyone belongs.
Equal Opportunity
- Lightspeed is a proud equal opportunity employer and is committed to creating an inclusive and barrier-free workplace.
- Lightspeed welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.