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About the Role

Bank of America is seeking a professional to manage diverse administrative functions, often for large, complex departments or business lines. This role involves consulting with senior management on strategy, evaluating current methods, and implementing improvements. It requires a thorough understanding of the business unit's functional area or products, along with general bank policies and financial practices. The position typically involves full management responsibility over a significant team, potentially including other managers.

Responsibilities

Manage diverse administrative functions, including financial control, budgeting, personnel processes, audit/compliance, premises management, project coordination, associate training, service quality, process improvement, business continuity, and communication.
Consult with senior management to evaluate current methods and develop strategies for implementing changes and improvements.
Lead support/administrative functions for a department, including budget analysis, operations analysis, workflow issue identification and resolution, associate training, service quality, and process improvement.
Resolve personnel, audit, and/or budget issues by researching and analyzing complex problems.
Administer bank programs and policies, providing interpretation to the department.
Direct workflow activities.
Model an inclusive environment for employees and clients.
Demonstrate deep process knowledge, operational excellence, and innovation.
Communicate enterprise decisions, purpose, and results, connecting them to team strategy and contributions.
Ensure proper risk discipline, controls, and culture are in place.
Provide coaching and feedback to motivate, differentiate, and improve performance.
Actively manage expenses and budgets.
Assess talent and build bench strength for roles across the organization.
Deliver results by effectively prioritizing, inspecting, and delegating team work.

Requirements

3+ years of experience in business support, Consumer Bank leadership, or risk management in a complex organization supporting senior leaders.
Recent experience managing/leading Financial Center Channel Markets/Regions.
Strong analytical, enterprise leadership, and organizational skills with a focus on attention to detail.
Ability to think strategically across the organization to identify opportunities for performance efficiency improvement.
Flexibility to adjust to changing/competing priorities.
Ability to decompose complex issues and drive timely decisions.
Excellent written and verbal communication skills and executive presence.
Advanced/Expert MS Office skills, especially Excel and PowerPoint.
Extremely organized with excellent time management skills and the ability to manage and prioritize competing priorities.
Proven ability to develop executive-ready communications and presentations that synthesize data.
Ability to develop comprehensive plans around key organizational priorities and ensure accountability.
Organization, attention to detail, and ability to handle sensitive business information.
Prior experience managing multiple projects and adjusting to changing deadlines.
Resourceful ability to navigate a large and complex organization.
Self-starter, detail-oriented, and ability to work with minimal supervision.
Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination.
Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting.
Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels.
Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way.

Skills

Business support
Consumer Bank leadership
Risk management
Financial Center Channel Markets/Regions management
Analytical skills
Enterprise leadership
Organizational skills
Attention to detail
Strategic thinking
Process improvement
Communication skills
Executive presence
MS Office (Excel, PowerPoint)
Time management
Project management
Data analysis
Relationship management
Presentation skills

Location

US - CA - El Segundo - 2301 ROSECRANS AVE (CA8800)
US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704)
US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)
US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Work Type

In-office
Full-time

Experience Level

Management experience
Senior level support

Education Level

High School Diploma / GED / Secondary School or equivalent

Salary/Compensations

$106,800.00 - $166,000.00 annualized salary

Benefits

Industry-leading benefits
Access to paid time off
Resources and support
Discretionary incentive eligible
Annual discretionary award based on performance

About the Company

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection.
We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders.
We are committed to being a Great Place to Work and providing a culture of caring.
We foster an inclusive workplace where every teammate has the opportunity to succeed.
We value unique perspectives from all backgrounds and career paths.
We are committed to an in-office culture that supports collaboration, engagement, and career development.
We offer opportunities to learn, grow, and make an impact.

Equal Opportunity

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.