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About the Role
Under limited supervision, ensure accurate and timely review and evaluation of Collections documentation and take appropriate actions to control associated product as necessary. Maintain quality and regulatory standards which impact donor and patient safety. Provide support, development and/or leadership guidance to all volunteers.
Responsibilities
- Review and correct electronic and manual versions of donor collections operations documents and assist with donor safety and patient safety issues as related to results of the review.
- Evaluate discrepancies identified during review to include initial investigation and management of suspect products. Make corrections as appropriate per defined procedures.
- Document discrepancies and forward to staff responsible for problem investigation and follow up activities.
- Contribute ideas and expertise to formulate effective corrective actions for problems by participating in functional work groups or providing feedback to appropriate management.
- Contact external and internal customers such as donors, DCSC or other departments and foster teamwork to enhance operational success.
- Ensure confidentiality of sensitive information and resolve difficult situations with professionalism.
Requirements
- High School or equivalent required.
- Minimum 3 years of data processing, medical records, auditing and quality review experience or equivalent combination of education and related experience required.
- Proficiency with computer desktop applications and ability to type with speed and accuracy required.
- Strong organizational skills, document management skills, and the ability to manage multiple tasks required.
- Must be detail oriented and have strong math skills.
- Excellent oral and written communication skills required.
- Ability to identify, resolve and escalate issues if necessary.
- Must display tact, diplomacy and professionalism in difficult situations and ensure confidentiality of sensitive information.
- Ability to work on a team.
- May be required to travel.
- Operational flexibility is required to meet sudden and unpredictable needs.
- Ability to use a personal computer, applicable software, and office equipment for sustained periods of time.
- May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
Skills
- Data processing
- Medical records
- Auditing
- Quality review
- Computer desktop applications
- Typing with speed and accuracy
- Organizational skills
- Document management
- Managing multiple tasks
- Detail oriented
- Math skills
- Oral communication
- Written communication
- Issue identification
- Issue resolution
- Issue escalation
- Tact
- Diplomacy
- Professionalism
- Confidentiality
- Teamwork
Location
- 825 John Street, W. Henrietta, NY 14586
Work Type
- Remote
- Hybrid
Experience Level
- Minimum 3 years of experience
Education Level
- High School or equivalent
Salary/Compensations
- $20.25 per hour + Shift Differential Pay
Benefits
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year
- 11 paid holidays
- 401K with up to 6% match
- Paid Family Leave
- Employee Assistance
- Short + Long Term Disability and Insurance
- Service Awards and recognition
About the Company
- By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.
- The American Red Cross is a mission-based organization.
- The American Red Cross is proud to be an EONS partner.
Equal Opportunity
- The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
- To view the EEOC Summary of Rights, click here: Summary of Rights