Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
HSS is a leading hospital for orthopedics and rheumatology, seeking exceptional talent to join their innovative, supportive, and inclusive environment. This role is crucial for transforming the enterprise and maximizing opportunities for growth and success.
Responsibilities
- Develop and staff a new Incident Response program to ensure 24/7 coverage for Major IT incidents.
- Lead and participate in discussions related to Major Incidents 24/7.
- Manage the Service Desk.
- Develop a new Disaster Recovery program to support 24/7 IT operational readiness.
- Hire a team to create and implement Disaster Recovery tools, solutions, and documentation.
- Create and implement a new Customer Satisfaction program to ensure IT services meet organizational needs.
- Establish and monitor operational metrics and KPIs to drive continuous process optimization.
- Ensure system security, scalability, governance, and compliance.
- Champion digital operations excellence and continuous improvement of digital services.
- Align digital service delivery with business objectives.
- Recruit, hire, develop, and lead a high-performing team across Disaster Recovery and Incident Management.
- Conduct annual performance evaluations, set goals, and foster professional growth.
- Develop managers, technical leads, and analysts in relevant practices.
- Serve as a trusted technology advisor and partner to business and clinical stakeholders.
- Manage relationships with technology vendors and service providers.
- Provide regular status updates and briefings to IT leadership.
- Assist in the preparation and management of annual operational and capital budgets.
- Monitor expenditures and support cost-effectiveness analysis.
- Identify and implement cost-saving initiatives.
Requirements
- Bachelor’s Degree or equivalent combination of education and experience in an academic medical center or hospital.
- 10 – 15 years of progressive IT experience.
- At least 7 years in a senior leadership role in IT Service Management and/or Disaster Recovery.
- Demonstrated experience building and operationalizing new IT programs from inception.
- Strong understanding of Disaster Recovery and Business Continuity concepts, application tiering and dependency management, and infrastructure/application recovery strategies.
- Proven experience acting in an incident command or major incident leadership role during high-pressure, enterprise-wide events.
- Effective communication skills and executive presence.
- ITIL Certification required.
- Availability after-hours, during weekends, and holidays is an essential function of the role.
Skills
- Disaster Recovery
- Business Continuity
- Incident Management
- IT Service Management
- Customer Satisfaction
- Operational Excellence
- Service Delivery
- Team Leadership
- Talent Development
- Stakeholder Management
- Vendor Management
- Financial Management
- ITIL
Location
- United States of America
Work Type
- Regular Full time
- Variable
Experience Level
- Senior leadership role (7+ years)
- 10-15 years of progressive IT experience
Education Level
- Bachelor’s Degree
- Master’s Degree (MBA, MIS, or equivalent) - Preferred
Salary/Compensations
- $169,000.00 - $257,875.00
Benefits
- Additional benefits consistent with the role
About the Company
- HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
- Recipient of the Magnet Award for Nursing Excellence.
- First hospital in New York City to receive the distinguished designation.
- An innovative, supportive, and inclusive environment.
Equal Opportunity
- Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
- Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.