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About the Role

The Experience Design (XD) team at Capital One enriches customer digital and physical experiences, creating memorable, meaningful product experiences that build the Capital One brand, drive business advantage, and foster innovation. We champion collaboration, authenticity, and healthy critique, honoring diversity of thought, creating a culture of belonging, and elevating one another. This role is for a creative innovator who embraces an environment for experimentation, learning, and changing banking for good.

Responsibilities

Build and own roadmaps for AI tooling, AI-enabled design process evolution, and AI-centric talent upskilling across Design at Capital One.
Define the vision for how Design works with AI and act as a player-coach for day-to-day implementation.
Partner with Senior Executives across Product, Engineering, and Design to focus on building a roadmap that balances bold, big-picture thinking with immediate, actionable milestones.
Establish a definitive future vision for AI integration and accelerate AI adoption across the Experience Design organization and beyond.
Drive transformative efficiency by architecting and scaling AI-driven design processes and tooling across the organization's highly matrixed environment.
Define required workforce transformation, ensuring new technical capabilities are seamlessly integrated into the operating model.
Partner with executive leadership to bridge the gap between high-level innovation and disciplined execution.
Elevate the quality and maturity of the design practice at Capital One.
Oversee and optimize the use of appropriate tools, platforms, frameworks, and design systems.
Develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
Create an infrastructure for design leaders to shape product direction and outcomes.
Drive alignment with cross-functional executive leaders, ensuring user needs are central to overall strategy.
Enable bold, innovative solutions to complex problems.
Recognize and pursue opportunities where customer needs and business goals coincide.
Reinforce the importance of collecting and considering diverse customer perspectives throughout the design process.
Demonstrate mastery of products, processes, customers, competitors, and broader industry trends.
Apply knowledge to predict shifts and shape how Design should engage, uncover, and solve significant business challenges.
Drive cross-functional groups in thinking creatively about potential solutions, illuminating potential pitfalls, and fostering shared learnings.
Build frameworks for complex decision-making that enable effective debate and accelerate getting to the right solutions.
Connect the dots across the organization, proactively bringing together executive partners to drive more coherent experiences, accelerate delivery, and elevate the value of design.
Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data, and research insights.
Make the complex accessible, influence change, and drive strategic direction.

Requirements

At least 8 years of experience in a product design role.
10+ years of experience in a product design role.
Experience leading a portfolio of work implementing AI processes and tools at scale in a design organization.
Experience in a design toolkit that spans product design, service design, and content design.
Expertise with AI assistants tools like Claude or Gemini, agentic development like Claude Code, state machine visualizers like Stately, XState, and assistive tools like Windsurf.
Experience leading high-impact, highly complex projects from strategy through delivery to market.
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models.
Experience working within an established design system.
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions.
Expertise with design and prototyping tools such as Figma.
Proficiency in business case development, grounding product and user experience decisions to business value.
Exceptional written and verbal communication skills.
Exceptional interpersonal skills and relationship building across complex organizations.
Exceptional people management and development skills.
Strong portfolio demonstrating leadership, process, results, and impact.

Skills

AI tooling
AI-enabled design process evolution
AI-centric talent upskilling
Product Design
Service Design
Content Design
AI assistants tools (Claude, Gemini)
Agentic development (Claude Code)
State machine visualizers (Stately, XState)
Assistive tools (Windsurf)
Design systems
Web and mobile technologies
Figma
Business case development
Communication
Interpersonal skills
Relationship building
People management
Team development

Location

McLean, VA
New York, NY
San Francisco, CA

Work Type

Full-time

Experience Level

Director
8+ years
10+ years

Salary/Compensations

McLean, VA: $230,400 - $263,000
New York, NY: $251,400 - $286,900
San Francisco, CA: $251,400 - $286,900

Benefits

Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well-being.
Eligible to earn performance-based incentive compensation (cash bonus(es) and/or long-term incentives).

About the Company

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.