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About the Role

Sitero is seeking a strategic leader to drive the growth and success of its commercial eClinical and Clinical services. This role involves building client relationships, executing marketing plans, leading account teams, and generating new business.

Responsibilities

• Generate and qualify new leads and opportunities within a defined territory.
• Develop and execute a plan for territory penetration.
• Collaborate with marketing on go-to-market strategy.
• Build trusted relationships with prospective customers and understand their needs.
• Recommend appropriate Sitero solutions and products.
• Meet and exceed sales goals.
• Represent Sitero's Clinical and eClinical products at conferences.
• Drive customer expansion through upselling and cross-selling.
• Identify growth opportunities within existing accounts and enhance customer lifetime value.
• Support management of RFIs/RFPs, vendor qualifications, and audits for existing accounts.
• Manage all procurement activities, including POs, change orders, amendments, and MSA renewals.
• Oversee the customer onboarding process for smooth implementation.
• Collaborate with implementation and delivery teams to maximize Sitero's impact.
• Collaborate with sales, marketing, product management, delivery, and support departments.
• Share customer insights, feedback, and success stories.
• Ensure appropriate internal stakeholders are engaged in issue resolution.
• Serve as the customer point of contact for escalated issues.
• Gather formal customer feedback and CSAT scores.
• Escalate identified issues and facilitate resolution to achieve CSAT objectives.
• Be accountable for client finances, including POs.
• Identify and pursue opportunities for organic growth within the customer portfolio.
• Support service delivery with client budgets and invoices, particularly for issue resolution.
• Accurately forecast bookings and revenue against financial targets in the CRM tool.

Requirements

• Minimum of 5 years working for a Contract Research Organization (CRO), Life Sciences technology company, or Pharmaceutical/Biotech organization.
• Previous experience as a CRA, CTM, or in Clinical Operations is strongly preferred.
• Previous experience in outside Business Development, Account Management, or related sales/commercial role is preferred.
• Strong interpersonal, communication, and presentation skills.
• Self-starter with initiative.
• Highly organized with a collaborative attitude.
• Strong knowledge and experience of sales databases such as Salesforce.
• Proficiency in pipelining and cold calling to create new business.
• Willingness to travel up to 50% of the time, potentially involving significant driving/flying.

Skills

• Salesforce
• Pipelining
• Cold calling

Location

• California - Remote Based

Work Type

• Full Time
• Permanent
• Remote

Experience Level

• Minimum of 5 years

Education Level

• 4-year degree from an accredited college

Salary/Compensations

• $150,000-175,000 salary plus commission

Benefits

• Competitive salary
• Variable commission pay
• Paid time off
• Healthcare benefits
• Retirement benefits

About the Company

• Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry.
• We have experience and expertise in a diverse range of therapeutic areas.
• We focus on innovative, technology-enabled solutions.
• Our experienced team delivers high-touch services and technology for early phase studies through Phase III clinical trials.
• We ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation.

Equal Opportunity

• Sitero is an equal opportunity employer and welcomes all job applicants.
• All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.