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About the Role

Under general supervision, this role utilizes Business Intelligence (BI) tools to help business teams maintain and drive improvement in business results. The purpose is to build scalable data solutions, develop dashboards and automated reports, and translate business requirements into actionable insights.

Responsibilities

• Analyzes business and functional requirements and translates these requirements into robust, scalable, and operable solutions.
• Collects, analyzes, and shares data to help business teams drive improvement in key business metrics, customer experience, and business results.
• Utilizes database and web application technologies to design, develop, and evaluate innovative business intelligence tools and automated reports.
• Designs, develops, and tests BI solutions such as databases, data warehouses, queries and views, reports, and dashboards.
• Performs conversions, imports, and exports of data within and between internal and external software systems.
• Merges BI platforms with enterprise systems and applications and documents new and existing models, solutions, and implementations.
• Enhances the performance of BI tools by defining data to filter and indexes.
• Troubleshoots BI tools, systems, and software.
• Troubleshoots reported data loads or reconciliation inconsistencies in conjunction with the sites for data models and/or reports.
• Tracks, monitors, and analyzes performance and production issues, and implements improvements.
• Supports and helps manage external resources, such as service providers and vendor support and participates in vendor evaluations.
• Maintains the quality of Metadata Repository by adding, modifying, and deleting data.
• Provides input to the development of data/information quality metrics.
• Tracks and reports on issues and enhancement requests for the business in a timely manner.
• Analyzes and tests new releases/versions of software.
• Designs and delivers end-user training and training materials.
• Trains users to transform data into action-oriented information and to use that information correctly.
• May provide leadership, work assignments, evaluation, training, and guidance to others.

Requirements

• Knowledge of reporting analysis, design, and programming principles.
• Knowledge of multiple industry standard reporting tools such as Crystal and Business Objects.
• Knowledge of industry standard database systems such as MS, SQL, and Oracle.
• Knowledge of Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) concepts.
• Knowledge of release, change, configuration, and incident management.
• Knowledge of industry reporting techniques and developing and maintaining interactive reports.
• Knowledge of relational data modeling and relational database design.
• Knowledge of standard industry ERP technologies such as SAP.
• Knowledge of business operations as well as one or more business functional areas.
• Skill in data analysis and data mining.
• Skill in identifying and solving system and application problems.
• Skill in coordinating work projects and providing technical assistance.
• Skill in preparing data structures, flowcharts, and logic flow diagrams.
• Skill in applying migration procedures.
• Skill in analyzing and meeting the data processing needs of users.
• Skill in working with people of varying technical abilities in a team environment.
• Skill in training groups on reporting standards.
• Skill in analyzing major system reporting problems and applying appropriate solutions.
• Skill in actively participating in functional unit testing, integration testing, stress testing, systems testing, and user acceptance testing.
• Ability to learn City specific and industry standard reporting tool sets.
• Ability to explain complex technical information in business terms and communicate clearly and effectively both verbally and in writing.
• Ability to support and work with Business Intelligence/Data Warehousing environments.
• Ability to establish and maintain effective working relationships with City staff and the general public.
• Experience translating business requirements into scalable BI or data solutions.
• Strong analytical skills with the ability to turn complex data into actionable insights.
• Proficiency with SQL, databases, and automated reporting tools.
• Hands‑on experience developing dashboards, queries, and data warehouse components.
• Knowledge of ETL processes and data transfer between systems.
• Experience integrating BI tools with enterprise platforms and documenting data models.
• Ability to optimize BI performance through indexing, filtering, and data modeling.
• Strong troubleshooting skills for BI tools, data loads, and reconciliation issues.
• Experience monitoring system performance and implementing improvements.
• Ability to coordinate with vendors or service providers and support technical evaluations.
• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required.
• Must provide proof of education from an accredited organization/institution.
• This position requires a criminal background investigation.

Skills

• Business Intelligence (BI) tools
• Database and web application technologies
• Crystal
• Business Objects
• MS SQL
• Oracle
• SAP
• Data analysis
• Data mining
• SQL

Location

• 4815 Mueller Blvd

Work Type

• Essential Personnel
• Full-time

Experience Level

• 5 years of relevant experience in consultation and the utilization of BI tools
• Master's degree may substitute for up to two (2) years of the required experience

Education Level

• Bachelor's degree from an accredited four (4) year college or university with major coursework in a related field
• Master's degree from an accredited college or university

Salary/Compensations

• $71.630 - $90,980 annually

Benefits

• Low-cost medical, dental, vision
• Paid leave time
• Highly competitive retirement plan
• Career development opportunities

About the Company

• At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
• As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
• Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
• By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

• The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
• In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
• City of Austin is committed to compliance with the Americans with Disabilities Act.
• If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.