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About the Role

Dispatchers play a vital role in keeping our operations safe, reliable, and on schedule. You’ll be responsible for coordinating bus routes, ensuring on-time performance, and supporting drivers and monitors with frontline communication.

Responsibilities

• Dispatch buses, monitor route performance, and communicate real-time updates to drivers.
• Maintain accurate dispatch logs, tracking attendance, vehicle status, and route adjustments.
• Support a “Safety First” culture—broadcast daily messages and collaborate with safety personnel.
• Assign drivers and monitors to routes and assist with the route bid process.
• Coordinate with the shop team on preventive maintenance, breakdowns, and repairs.
• Manage phone inquiries and provide timely follow-up to customer and driver requests.
• Perform additional administrative or operational duties as assigned.

Requirements

• High school diploma or equivalent (commercial vehicle license preferred)
• 2+ years of relevant experience (dispatch, terminal operations, or driving)
• Proficiency with computers and radio dispatch systems
• Ability to multitask and work under time constraints
• English proficiency required for training, safety communications, company policies, employment documents, and other job-related communications.

Skills

• Strong communication
• Customer service
• Organizational skills

Location

• Brooklyn

Work Type

• Full-time

Experience Level

• 2+ years of relevant experience

Education Level

• High school diploma or equivalent

Salary/Compensations

• $20.00/hr

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Paid holidays
• Vacation

About the Company

• At First Student, our Dispatchers play a vital role in keeping our operations safe, reliable, and on schedule.
• First Student is a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day.
• Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II.
• Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
• First is also committed to providing a drug-free workplace.
• First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law.