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About the Role

VIP Nation International provides world-class VIP package solutions for artists and fans across EMEA and special events. This role involves managing a client portfolio from proposal to completion, owning budgets, building commercial proposals, and serving as the primary contact for artist teams throughout a tour's lifecycle. You will be responsible for client retention, growth, and identifying new business opportunities within EMEA.

Responsibilities

Take full end-to-end ownership of the client and event onsale process, from initial brief and proposal through to programme setup, onsale, and execution, collaborating with internal teams for seamless delivery.
Act as the central point of contact and relationship holder for the full life of a tour, building trusted, long-term client relationships.
Build and deliver VIP programme budgets, package descriptions, pricing strategies, and pitch decks.
Drive retention of existing clients while actively identifying and developing new business leads and opportunities across EMEA.
Lead commercial conversations with potential and existing clients, with confidence to negotiate and close.
Manage tour logistics from inception to execution, coordinating with fulfilment, operations, and finance teams.
Collaborate with the Director of Client Services to align commercial activity with broader business objectives.
Manage tour budgets and analyse final performance, presenting findings and recommendations.
Uphold and contribute to VIP Nation policies and best practices across in-office systems and event execution.

Requirements

Demonstrable experience in client services or account management in the music or entertainment industry.
Business-level Spanish and English (spoken and written) is essential.
Proven ability to manage and grow a client portfolio, with a demonstrable track record of driving new business, identifying commercial opportunities, and converting leads into long-term clients.
Experience of accurately managing budgets to deadline.
Confidence in building and presenting commercial proposals and pitch decks.
Proficiency in Microsoft applications, especially Excel, is essential.
Strong analytical skills with the ability to interpret data and inform pricing and strategy decisions.
Exceptional communication and interpersonal skills.
Ability to liaise directly with tour directors, tour managers, agents, and internal touring teams.
Confident presenting ideas and proposals at a senior level.
Ability to manage multiple clients simultaneously in a fast-paced environment.
Proactive and demonstrates initiative.
Commercially minded with a drive to identify and pursue new opportunities.
Organised and deadline focused.
Team-player with a can-do attitude.
Self-motivated and takes ownership for personal and professional development.
Adaptable in any given situation.
Comfortable with national and international travel for work.

Skills

Business-level Spanish (spoken and written)
Business-level English (spoken and written)
Microsoft Excel proficiency
Budget management
Commercial proposal development
Client relationship management
New business development
Analytical skills
Communication skills
Interpersonal skills
Presentation skills

Location

Farringdon, London
Travel required

Work Type

Permanent
Full-time
Some evening and weekend work may be required

Experience Level

Client services or account management background in the live events or music industry
Proven track record in commercial growth and new business

Benefits

Tickets to shows and festivals
Unlimited annual leave
Access to arcade games in the basement games room
Onsite gym equipment
Fitness and meditation classes
Complimentary coffee bar with barista
Heavily subsidised lunch options
Regular staff events

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
For additional information, visit www.livenationentertainment.com

Equal Opportunity

Working in an inclusive environment and encouraged to bring your whole self to work.
Will do all that we can to help you successfully balance your work and homelife.
Encouraged to develop your professional and personal aspirations, enjoy new experiences, and learn from talented people.
Talent matters; applications are encouraged from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.