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About the Role

As an AI Enablement Specialist at Reliance, you will be a key team member, provided with the tools and opportunities for growth within a company focused on ambitious expansion. We offer limitless opportunities and reward success.

Responsibilities

• Design, test, and refine prompts for generative AI platforms to improve output quality, accuracy, and consistency.
• Build AI-powered workflows, automations, and lightweight applications using tools such as Microsoft Copilot, Power Automate, Power Platform, and related technologies.
• Partner with business stakeholders to identify opportunities, understand requirements, and translate complex business challenges into practical AI-enabled solutions.
• Develop proofs of concept and prototypes that improve productivity, efficiency, and business outcomes.
• Monitor solution performance, analyze results, and recommend enhancements to improve accuracy, reliability, user experience, and business value.
• Support data-driven reporting and analytics to track progress, measure adoption, and demonstrate the impact of AI initiatives.
• Assist with the continuous optimization of AI models, workflows, prompts, and automations to align with evolving business needs.
• Support responsible AI practices, including governance, security, privacy, compliance, and ethical AI usage.
• Create documentation, user guides, and training materials to support adoption and user enablement.
• Work independently through ambiguity and changing priorities to deliver successful outcomes.
• Stay current on emerging AI trends, tools, and technologies, and identify opportunities for innovation and continuous improvement.

Requirements

• 2–5 years of experience in AI, automation, software development, business technology, digital transformation, or a related field.
• Experience working with large language models (LLMs) and generative AI platforms such as ChatGPT, Microsoft Copilot, Claude, Gemini, or similar technologies.
• Experience designing prompts and building AI-powered workflows, automations, or digital solutions that improve business outcomes.
• Strong analytical, critical thinking, and problem-solving skills, with the ability to navigate ambiguity and independently drive solutions forward.
• Excellent communication and stakeholder management skills, including the ability to translate technical concepts for non-technical audiences.
• A growth mindset, curiosity, and enthusiasm for learning and experimenting with emerging technologies.

Skills

• Microsoft Copilot
• Power Automate
• Power Platform
• Large language models (LLMs)
• Generative AI platforms
• ChatGPT
• Claude
• Gemini
• Power Platform
• Power Automate
• Python
• APIs
• Low-code/no-code development

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• 2-5 years

Education Level

• Degree or diploma in Computer Science, Engineering, Information Technology, Business Technology Management, Artificial Intelligence, Management Analytics, or a related discipline.

Salary/Compensations

• Competitive base pay plus the ability to earn more tied to your success

Benefits

• Training and development programs
• Competitive base pay plus the ability to earn more tied to your success
• Great benefits plan for you / your family
• Career paths so you can advance in the company

About the Company

• Reliance is a leader in home services and energy-efficient solutions for over 60 years.
• Committed to being the Destination of Choice by delivering exceptional experiences for customers and a rewarding, inclusive workplace for team members.
• Over 2 million customer relationships.
• One of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers.
• Headquartered in Toronto, Reliance employs over 2,700 Team Members across 28 branches in Canada and two locations in the United States.
• Certified as a Great Place to Work in 2024.
• Recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital for eight consecutive years since 2016.
• Focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Equal Opportunity

• Reliance Home Comfort is an equal opportunity employer.
• We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.