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About the Role

The Residential Aide will assist in ensuring effective service delivery. This role provides staff support and maintains program stability by assisting and monitoring the premises. The Residential Aide is expected to engage with individuals experiencing homelessness as well as with Program and Outreach staff.

Responsibilities

• Monitor the area and provide resources to clients
• Maintain a welcoming, safe, stable environment for clients
• Make hourly rounds within and outside the facility to ensure safety and security
• Report and document incidents, crisis interventions, and communicate with on-call management team
• Record keeping including documentation of daily attendance, shift report, visitors, and writing progress notes
• Greet people entering the site, determine nature and purpose of visit, and direct or escort them to specific destinations
• Circulate among residents, visitors, or employees to preserve order and protect property
• Complete intakes and property searches as needed, distribute mail
• Accept and log all food deliveries and serve meals to clients
• Screen residents and visitors and packages to prevent passage of prohibited articles into residence
• Use company vehicle to transport clients to and from appointments in the community and as directed by program management
• Provide relief support for 311 operations
• Facilitate onsite laundry and shower resources for clients
• Perform other related duties as assigned

Requirements

• Two years of related experience
• Proficiency with Microsoft Office Suite required
• High School Diploma or General Education Degree (GED)
• CPR and First Aid certifications a plus
• Experience working with individuals experiencing homelessness and/or mental health or substance use issues is a plus
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred
• Willingness to complete food safety course

Skills

• Microsoft Office Suite
• CPR
• First Aid
• Driving

Location

• New York City
• Upstate New York
• Connecticut

Work Type

• Full-time

Experience Level

• Two years of related experience

Education Level

• High School Diploma or GED
• Associate's degree preferred

About the Company

• Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut.
• Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
• Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors.
• Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Equal Opportunity

• EOE/M/F/Vet/Disabled