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About the Role
Ten Lifestyle Group is partnering with a leading hospitality brand to launch a new direct-to-consumer travel and lifestyle service. This role requires a creative, digitally confident individual with a strong understanding of New York's dining, entertainment, and lifestyle scene to provide personalized recommendations and memorable experiences for members.
Responsibilities
- Provide personalized recommendations tailored to member preferences.
- Recommend restaurants, experiences, and events in New York and beyond.
- Assist with dining, entertainment, travel, gifts, and lifestyle requests.
- Plan trips by researching and arranging flights, hotels, and experiences.
- Find creative and non-obvious solutions to member requests.
- Efficiently research and respond to multiple requests across digital tools.
- Communicate clearly, engagingly, and warmly with members.
- Manage requests from initiation to completion, providing updates.
- Collaborate with a global network of partners to secure member experiences.
Requirements
- Minimum of 2 years' experience in organizing for busy people, hospitality, travel, lifestyle, concierge, or a fast-paced service environment.
- In-depth knowledge of New York's dining, entertainment, and lifestyle scene.
- Excellent written English with personality, confidence, and attention to detail.
- Strong understanding of customer service and enhancing experiences.
- Fast and resourceful with the ability to research and navigate multiple systems.
- Proficient in WhatsApp and other messaging apps for customer inquiries.
- Creative and curious with an interest in travel, dining, and city happenings.
- Ability to juggle multiple requests and prioritize effectively.
- Takes ownership and seeks alternative solutions when the obvious answer is unavailable.
- Confident using digital tools and web-based systems, including Microsoft Office.
- Travel booking or GDS experience (e.g., Amadeus, Sabre) is advantageous but not essential.
Skills
- New York City knowledge (dining, entertainment, culture, lifestyle)
- Customer service
- Research
- Communication (written and verbal)
- Problem-solving
- Time management
- Digital literacy
- Creativity
- Adaptability
- Organization
Location
- New York, NY
Work Type
- Onsite
- Full-time
Experience Level
- Minimum 2 years experience
Salary/Compensations
- $47,800 - $62,400 per annum
Benefits
- Quarterly performance bonuses
- Uncapped earning potential
- Health, dental, and vision coverage
- 401(k) match
- Generous PTO
- Commuter benefits
- Lifestyle discounts
- World-class training
- Mentorship
- Opportunities for career progression
- Recognition programs
About the Company
- Ten Lifestyle Group helps members make the most of their time by providing personalized recommendations and arranging experiences.
- Partnering with a world-leading hospitality brand to launch a new direct-to-consumer travel and lifestyle service.
- A global team with access to an extensive network of partners.
- A Certified B Corp committed to diversity, inclusion, and positive impact.