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About the Role
Lantern Community Services is seeking diligent and responsible Residential Aides for all shifts at our single adult male shelter in Ozone Park, Queens, NY. The Residential Aides will provide direct services to the shelter clients and be the primary connection between Case Management/Housing staff and the client. Successful candidates will have prior experience providing compassionate care to vulnerable populations.
Responsibilities
- Fosters a nurturing and welcoming environment for clients.
- Processes new client intakes, including documentation, orientation, laundering, and bed assignments.
- Assists in planning and organizing recreational activities, events, and outings.
- Informs appropriate program staff of any issues affecting client or staff health and safety.
- Maintains daily logs, visitor and client sign-ins, and other records.
- Utilizes Safe Crisis Management to respond to incidents collaboratively with supervisors and security staff.
- Completes incident documentation as required.
- Completes electronic shift summaries and generates daily client census & curfew violation reports.
- Serves meals to clients.
- Conducts fire drills and generates required documentation.
- Assists clients with appointments and ensures compliance with shelter rules and regulations.
- Conducts routine inventory of equipment and supplies.
- Performs other duties as assigned by supervisory staff.
Requirements
- High School Diploma, HSE, or GED required.
- 2 years of experience in a shelter setting, security, customer service, or hospital patient care.
- Food handler's certification required or willingness to obtain within 3 months.
- Adept and comfortable with crisis intervention.
- Basic Computer Skills.
- Strong interpersonal and communication skills.
- Ability to interact positively with clients of various cultures and backgrounds.
- Strong problem-solving skills.
- Proven organization and logistical skills.
- Ability to respond to and assess urgent situations.
Skills
- Crisis intervention
- Basic Computer Skills
- Interpersonal skills
- Communication skills
- Problem-solving skills
- Organization skills
- Logistical skills
Location
- Ozone Park, Queens, NY
Work Type
- All shifts
Experience Level
- 2 years of experience
Education Level
- High School Diploma, HSE, or GED
About the Company
- Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence.
- Lantern was recognized as a Top 2025 Workplace by City & State New York.
- This job operates in a shelter environment and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.
Equal Opportunity
- Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
- Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners.
- By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.