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About the Role
We are seeking a driven eCommerce professional with in-depth Amazon marketplace knowledge, particularly Vendor Central, to manage and grow client accounts. This role requires a commercial mindset, proactive problem-solving, and the ability to balance detailed account management with strategic brand growth. The position can be filled at Senior Associate or Manager level, depending on experience.
Responsibilities
- Own and develop relationships with key client accounts, acting as a trusted eCommerce partner and primary point of contact.
- Manage Amazon performance for both Vendor Central (1P) and Seller Central (3P), understanding the commercial and operational aspects of Vendor Central.
- Develop a deep understanding of client strategies and objectives to create clear marketplace growth plans.
- Oversee the end-to-end eCommerce process for key accounts, including catalogue, content, pricing, promotions, inventory, availability, operations, and customer experience.
- Analyze sales, profitability, and marketplace performance to identify risks and opportunities, translating data into actionable recommendations.
- Proactively resolve Vendor and Seller Central issues by collaborating with Amazon, clients, and internal teams.
- Plan and conduct regular client performance reviews and QBRs, delivering clear insights and recommendations.
- Collaborate with internal eCommerce Operations, Advertising, Content, Technology, and other teams for client execution.
- Support promotional campaigns, new product launches, and peak trading periods with commercially sound and operationally ready plans.
- Identify opportunities to expand client performance and scope across Amazon and other marketplaces.
- For Manager-level candidates, provide guidance and coaching to junior team members and help improve team standards.
Requirements
- Strong hands-on experience managing Amazon marketplace accounts (brand-side or agency-side).
- Good working knowledge of Amazon Vendor Central and Seller Central, with a strong understanding of the 1P model.
- Experience understanding the commercial and operational drivers of Amazon performance (sales, margin, availability, pricing, catalogue health, promotions).
- Strong client and stakeholder management skills, with the ability to build trust and communicate effectively.
- Commercially minded and analytical, capable of transforming data into insights and actions.
- Proactive and solutions-focused, taking ownership of issues.
- Self-aware, receptive to feedback, and motivated for continuous learning.
- Positive, collaborative attitude, with the ability to work effectively across teams and priorities.
- Strong attention to detail, organization, and prioritization skills for multiple accounts.
- Confident written and verbal English communication, including presenting to clients.
- Experience with other marketplaces (e.g., Zalando, eBay, Walmart, TikTok Shop, Allegro) is preferred.
- Experience with Amazon Advertising or performance marketing collaboration is preferred.
- Experience with eCommerce analytics and reporting tools (e.g., Excel, Power BI, Helium 10, Keepa) is preferred.
- Experience in an agency or multi-client environment is preferred.
- People management, mentoring, or coaching experience is preferred for Manager-level candidates.
Skills
- Amazon Vendor Central
- Amazon Seller Central
- Marketplace Management
- Client Relationship Management
- Data Analysis
- Commercial Acumen
- Problem-Solving
- Cross-functional Collaboration
- Promotional Planning
- Inventory Management
- Content Management
- Performance Review Reporting
- English Communication
- Zalando
- eBay
- Walmart
- TikTok Shop
- Allegro
- Amazon Advertising
- Performance Marketing
- Excel
- Power BI
- Helium 10
- Keepa
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior Associate
- Manager
Salary/Compensations
- Competitive Compensation
Benefits
- Competitive annual leave
- Flexible working arrangements
- Access to learning and development programs
- Inclusive and collaborative workplace
- Employee Assistance Programme (EAP)
- Company-sponsored quarterly social events
About the Company
- Luzern eCommerce has been redefining online retail since 2003, partnering with global brands to accelerate growth and enhance customer experiences across various platforms.
- The company utilizes an AI-enabled Channel Optimizer platform and employs bold strategies to shape the future of retail.
- Luzern eCommerce is experiencing rapid growth within the tech sector and fosters an environment that values individuality and ambition.
Equal Opportunity
- Committed to equal opportunities, welcoming applications from all suitably qualified candidates.
- Offers reasonable adjustments during the recruitment process upon request.