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About the Role
We are hiring Customer Support Consultants to assist users with everyday digital applications, mobile wallets, and streaming accounts. This role offers a straightforward, highly social job with a predictable schedule, allowing for a full work-life balance.
Responsibilities
- Assist users via chat, email, and phone with non-technical troubleshooting, such as unblocking accounts, fixing subscription issues, and resolving digital wallet problems.
- Maintain a friendly, helpful, and solution-oriented approach in all user interactions.
- Work a shift schedule of 10:00 - 19:00, Monday to Friday.
Requirements
- Fluency in German and solid professional English skills.
- A naturally helpful personality with a passion for assisting people and solving problems.
- Good computer skills, including proficiency with live chat, email, and phone tools.
- Willingness to relocate abroad and commit for at least 1 year.
- Valid EU work rights (EU Passport).
Skills
- Customer support
- Troubleshooting
- Communication (German and English)
- Computer literacy
- Problem-solving
Location
- Sofia
Work Type
- Full-time
- Onsite
Experience Level
- Entry-level
Education Level
- No technical coding or engineering degree required.
Benefits
- 21 Days Free Hotel Stay
- 4 Weeks of Paid Training
- Assistance with finding long-term accommodation
- Additional benefits
About the Company
- We offer an international adventure with a solid routine, enabling you to fully log off after work and enjoy city life.