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About the Role

This is an exciting opportunity to join a globally recognised household name at a point of growth, bringing Yankee Candle® to life through brilliant people, memorable customer experiences and a fast-paced, energetic store environment.

Responsibilities

• Build a confident team that is passionate about the product, embedding strong product knowledge and using storytelling to bring fragrances to life, inspire customers and drive commercial results.
• Bring the Yankee Candle® brand to life in store, setting the standard for how the brand is represented by every member of the team.
• Create and uphold a service culture that goes beyond the transactional, helping the team create genuine connections, memorable moments and lasting impressions.
• Build a team that is confident and passionate about the product, embedding product knowledge and turning it into engaging storytelling that inspires customers.
• Lead, coach and develop the store team, creating a positive, inclusive and high-performing culture where people feel supported, accountable and proud to contribute.
• Lead with energy and focus in a fast-paced retail environment, keeping standards high and the team motivated when trade is at its busiest.
• Own the commercial performance of the store, using sales, customer and people insights to identify opportunities and drive results.
• Ensure exceptional standards across merchandising, presentation, stock, compliance and the overall customer environment.
• Act quickly on opportunities and challenges, taking ownership and creating solutions rather than waiting for them.
• Build a store people want to visit, a team people want to join and an environment that reflects the quality and heritage of Yankee Candle®.

Requirements

• Genuinely excited by the opportunity to represent a recognised brand with quality, heritage, growth and opportunity.
• An experienced retail people leader who knows how to set standards and bring others with them.
• Passionate about exceptional service and able to coach a team to create memorable customer experiences.
• Naturally curious about products and confident turning knowledge into engaging stories that customers remember.
• A culture builder who creates positive, collaborative and accountable teams.
• Energised by fast-paced retail and comfortable leading when the store is busy.
• Commercially aware, with the confidence to use performance information to make good decisions.
• Hands-on, visible and happy to lead from the shop floor.
• Ambitious, positive and excited by the opportunity to grow with the brand.
• Part brand ambassador. Part people leader. Part retail operator.

Skills

• Product knowledge
• Storytelling
• Customer service
• Team leadership
• Coaching
• Developing teams
• Commercial awareness
• Merchandising
• Stock management
• Compliance
• Problem-solving

Location

• London (The O2)

Work Type

• Full-Time
• Temporary

Experience Level

• Experienced retail people leader

Salary/Compensations

• £39,000-£43,000 Pro Rata

Benefits

• Opportunity to lead a store for one of the world's most recognisable home fragrance brands
• A brand with genuine heritage, quality and an established place in customers' homes
• A fast-paced, energetic environment where you can make a visible impact
• Real ownership of your store, your people, the customer experience and commercial performance
• Opportunity to build, coach and develop a brilliant team
• A growing retail environment with genuine opportunity to develop as the business grows

About the Company

• At Yankee Candle®, we stand out as a distinguished name in the world of home fragrances, offering an impressive selection of over 600 products to elevate any environment.
• Since our humble beginnings in 1969, we have grown into one of the most beloved brands globally, renowned for our innovative approach to home fragrance and our exquisite candle designs.
• Our commitment to quality ensures that each scent enhances your home and creates a memorable ambience.