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About the Role

Ascend is seeking a driven and detail-oriented Product Support Specialist to collaborate with customers and internal teams to resolve issues, ensuring customer success and contributing to the growth of a world-class Product Support team.

Responsibilities

• Onboard alongside other new Ascend employees.
• Begin learning our product and processes.
• Interact with customers over email, helping them resolve issues, educating them on how to better use the product, and ensuring a top-notch customer experience.
• Continue product education, focusing on product capabilities and customer use cases.
• Work closely with Operations, Product, Engineering, and Customer Success teams to identify and solution complex issues.
• Cover the chat support channel, prioritizing speed and accuracy.
• Contribute to the support system, offering expertise and guidance.

Requirements

• A background in insurance, financial services, or insurtech/fintech.
• Prior experience building support systems at early-stage companies.
• Comfortable with the ambiguity and pace of an early-stage startup.
• Strong written and verbal communication skills.
• Ability to quickly understand complex subject matter.
• Great attention to detail.
• Encouraged to apply even if experience doesn't precisely match the opportunity.

Skills

• Retool
• Slack
• Notion
• Front
• Linear

Salary/Compensations

• $70,000 - $100,000

About the Company

• Insurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that.
• Ascend built the first and only complete financial operations platform purpose-built for insurance — combining AI-powered accounting automation, payments, and premium financing in a single vertically integrated solution.
• In five years, Ascend has become the market leader with over 4,000 businesses trusting Ascend to bring clarity to complex accounting operations.
• Ascend automates the financial operations that insurers, MGAs, and agencies run every day and embeds directly into the transactions where money actually moves.
• Ascend's AI-driven approach offers customers a proven 5–7x return on investment.
• The 70+ person team, based in San Francisco and Columbus, brings together deep expertise in insurance, fintech, and AI.
• Ascend's mission is to become the leading financial automation platform for insurance by 2030, powering the financial operations of the entire industry and transforming the way trillions of dollars move.
• Ascend is building the financial backbone of insurance.

Equal Opportunity

• Committed to equal opportunity employment and embracing diversity within the organization.
• Does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Values diversity and is dedicated to equal opportunity employment.