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About the Role

Support the Store Manager in building a confident team that is passionate about the product, embedding strong product knowledge and using storytelling to bring fragrances to life, inspire customers and drive commercial results.

Responsibilities

• Support the Store Manager in bringing the Yankee Candle® brand to life in store, helping set the standard for how the brand is represented by every member of the team
• Help create and uphold a service culture that goes beyond the transactional, encouraging the team to create genuine connections, memorable moments and lasting impressions
• Build confidence and product knowledge across the team, helping colleagues turn product knowledge into engaging storytelling that inspires customers
• Support the Store Manager in leading, coaching and developing the store team, contributing to a positive, inclusive and high-performing culture
• Lead with energy and focus on the shop floor, keeping standards high and the team motivated when trade is at its busiest
• Support commercial performance by using sales, customer and people insights to identify opportunities and help drive results
• Help maintain exceptional standards across merchandising, presentation, stock, compliance and the overall customer environment
• Act quickly on opportunities and challenges, taking responsibility for finding practical solutions and supporting the Store Manager in delivering them
• Help create a store people want to visit, a team people want to join and an environment that reflects the quality and heritage of Yankee Candle®

Requirements

• An experienced retail leader who knows how to support a team, set standards and bring others with them
• Passionate about exceptional service and able to coach a team to create memorable customer experiences
• Naturally curious about products and confident turning knowledge into engaging stories that customers remember
• A positive team builder who contributes to a collaborative and accountable culture
• Energised by fast-paced retail and comfortable taking the lead when the store is busy
• Commercially aware, with the confidence to understand performance information and turn it into action
• Hands-on, visible and happy to lead from the shop floor
• Ambitious, positive and excited by the opportunity to grow with the brand

Skills

• Product knowledge
• Storytelling
• Customer service
• Coaching
• Team leadership
• Commercial awareness

Location

• London (O2)

Work Type

• Full-Time
• Temp

Experience Level

• Experienced retail leader

Salary/Compensations

• £38,000 pro-rata PLUS BONUS

Benefits

• The opportunity to play a key leadership role for one of the world's most recognisable home fragrance brands
• A brand with genuine heritage, quality and an established place in customers' homes
• A fast-paced, energetic environment where you can make a visible impact
• The opportunity to support the Store Manager across your people, customer experience and commercial performance
• The opportunity to coach, develop and inspire a brilliant team
• A growing retail environment with genuine opportunity to develop as the business grows

About the Company

• At Yankee Candle®, we stand out as a distinguished name in the world of home fragrances, offering an impressive selection of over 600 products to elevate any environment.
• Since our humble beginnings in 1969, we have grown into one of the most beloved brands globally, renowned for our innovative approach to home fragrance and our exquisite candle designs.
• Our commitment to quality ensures that each scent enhances your home and creates a memorable ambience.
• This is an exciting opportunity to join a globally recognised household name at a point of growth, bringing Yankee Candle® to life through brilliant people, memorable customer experiences and a fast paced, energetic store environment.