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About the Role

As Global Quality Manager, you will be the single global owner of product quality, food safety, and technical systems across TRIP’s full drinks and supplements portfolio. This hands-on, cross-border role involves setting and running the global quality management system, managing supplier quality, overseeing product testing, and leading incident management.

Responsibilities

• Own and continuously improve TRIP’s global QMS, including HACCP, prerequisite programmes, internal audit schedule, and CAPA log.
• Lead BRC (or equivalent GFSI-benchmarked) alignment and development across the entire co-manufacturer network.
• Own product specifications, Bills of Materials (BOMs), and technical documentation globally.
• Act as the primary quality contact for all co-manufacturers and ingredient suppliers across every region.
• Manage supplier approval, ongoing quality KPIs, audit schedules, and corrective action plans globally.
• Conduct and coordinate supplier audits worldwide, providing constructive feedback.
• Perform risk assessments on raw materials and suppliers across all markets.
• Own the global product testing programme, ensuring compliance with schedules, regulatory requirements, and internal standards.
• Own Certificate of Analysis (COA) management and finished product standards across all co-manufacturers.
• Monitor quality KPIs globally and drive continuous improvement activities.
• Provide quality and technical input throughout new product development, from ingredient approval to launch.
• Support trial execution, sensory alignment, and packaging integrity checks for new products globally.
• Ensure all new products have complete quality documentation and finished-product specifications on file.
• Lead complaint investigations and quality incidents globally, from triage through root cause analysis.
• Own product recall readiness, maintain the recall plan, and act as quality lead if a recall is triggered.
• Support the customer care team with expert technical knowledge on product quality queries.
• Coordinate cross-functional problem-solving across operations, supply chain, and NPD.
• Act as subject-matter expert input into regulatory risk assessments, ingredient approval, claims substantiation, and MPC/specification governance.
• Keep product specifications and BOMs aligned with the compliance team’s MPCs and artwork records.

Requirements

• Degree in Food Science, Chemistry, Microbiology or a related discipline.
• 5+ years’ experience in a quality or technical role within consumer goods, specifically functional beverages and/or food/dietary supplements.
• Experience managing quality across more than one market or region.
• Hands-on experience working with co-packers or contract manufacturers, ideally spanning more than one country.
• Strong working knowledge of HACCP, GMP, prerequisite programmes, and food safety certification schemes (BRC, ISO 22000, GFSI).
• Proven ability to manage supplier quality at scale, including audits, KPI reporting, and corrective actions across multiple sites and suppliers simultaneously.
• Confident communicator, comfortable holding suppliers and co-manufacturers to account across cultures and time zones while maintaining collaborative, long-term relationships.
• Comfortable operating as the sole global owner of a function, with the judgement to know when to decide and when to escalate.
• Working familiarity with UK, US and/or EU food and food-supplement regulatory frameworks.
• Exposure to shelf-life and stability testing in beverages, including packaging interactions and carbonation.
• Experience in a scale-up or high-growth, multi-market FMCG environment.
• Prior experience building or maturing a QMS/BRC programme from the ground up.
• Direct experience with US Dietary Supplements (Supplement Facts, 21 CFR Part 111 cGMP).
• Background in functional/adaptogenic beverage CPG, alongside food or dietary supplement quality experience.

Skills

• Quality Management Systems (QMS)
• HACCP
• GMP
• BRC
• ISO 22000
• GFSI
• Supplier Quality Management
• Auditing
• KPI Reporting
• Corrective Action Plans (CAPA)
• Risk Assessment
• Product Testing
• Certificate of Analysis (COA)
• New Product Development (NPD)
• Incident Management
• Recall Management
• Regulatory Frameworks (UK, US, EU)
• Shelf-life and Stability Testing
• US Dietary Supplements
• Functional/Adaptogenic Beverage CPG

Location

• UK
• US
• EU

Work Type

• Office-based (4 days per week)
• Work from home (1 day per week)
• Working from Anywhere (2 weeks per year)

Experience Level

• 5+ years experience in quality or technical role
• Experience managing quality across more than one market or region
• Experience in a scale-up or high-growth, multi-market FMCG environment

Education Level

• Degree in Food Science, Chemistry, Microbiology or a related discipline

Salary/Compensations

• DOE

Benefits

• Private Healthcare with Vitality including Virgin Gym 50% off
• 24 days holiday + birthday off
• 1 Wellness Day
• Pension plan
• Potential to take part in the company share scheme
• TRIP product discount & Friends+Family codes
• Mindfulness support with Calm App membership
• Breakfast and snacks provided
• Sleep support with monthly Dream Drops CBD Oil allowance
• Sabbatical: up to 6 weeks after 2 years of service
• Dog Friendly office
• Regular team socials & events

About the Company

• TRIP’s mission is to create calm in the everyday chaos for our community, offering next-generation wellness products to power their lifestyle and nurture mental wellbeing.
• Co-founders, husband and wife team Olivia and Daniel discovered plant-based wellness after a transformative personal experience and decided to launch TRIP in 2019.
• TRIP is the world’s #1 Calming Beverage Brand, offering award-winning drinks and wellness products crafted with botanicals and adaptogens.
• TRIP has rapidly expanded from the UK to across Europe and North America, generating over $100 million in sales.
• TRIP products are available in leading supermarkets, natural retailers and online.
• Our vision is to become the global leader in calming drinks and supplements, synonymous with calm in the same way Red Bull is with energy.
• We move fast, think big and are committed to becoming the defining brand for a generation who drinks less but prioritises mental wellbeing more than ever.