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About the Role

Lead from the shop floor, supporting the team to deliver exceptional service, strong product knowledge and a store environment that brings Yankee Candle® to life. Help bring the Yankee Candle® brand to life in store, setting a strong example for the team in how the brand is represented. Deliver a service culture that goes beyond the transactional, creating genuine connections, memorable moments and lasting impressions for customers. Build your own product knowledge and share it with the team, using engaging storytelling to help customers discover the right fragrance. Support and motivate the team on shift, helping create a positive, inclusive and high-performing environment. Lead with energy and focus in a fast-paced retail environment, keeping standards high when trade is at its busiest. Support the store's commercial performance by delivering strong customer interactions, recognising opportunities and encouraging the team to maximise sales. Maintain high standards across merchandising, presentation, stock, compliance and the overall customer environment. Act quickly on opportunities and challenges on shift, taking responsibility for finding solutions and escalating where appropriate. Help create a store people want to visit, a team people want to join and an environment that reflects the quality and heritage of Yankee Candle®.

Responsibilities

• Support the team to deliver exceptional service, strong product knowledge and a store environment that brings Yankee Candle® to life.
• Represent the Yankee Candle® brand in store, setting a strong example for the team.
• Deliver a service culture that creates genuine connections, memorable moments and lasting impressions for customers.
• Build and share product knowledge with the team, using storytelling to help customers discover the right fragrance.
• Support and motivate the team on shift, creating a positive, inclusive and high-performing environment.
• Lead with energy and focus in a fast-paced retail environment, maintaining high standards during busy periods.
• Support the store's commercial performance by delivering strong customer interactions and encouraging the team to maximise sales.
• Maintain high standards across merchandising, presentation, stock, compliance, and the customer environment.
• Act quickly on opportunities and challenges, taking responsibility for finding solutions and escalating where appropriate.

Requirements

• Experienced retail team member ready to take the next step into leadership.
• Passionate about exceptional service and confident setting an example for others.
• Naturally curious about products and enthusiastic about turning knowledge into engaging stories for customers.
• Positive, supportive and able to contribute to a strong team culture.
• Energised by fast-paced retail and comfortable taking the lead on shift.
• Commercially aware, with an understanding of how great customer interactions drive sales.
• Hands-on, visible and happiest leading from the shop floor.
• Ambitious, positive and excited by the opportunity to grow with the brand.

Skills

• Leadership
• Customer Service
• Product Knowledge
• Team Motivation
• Sales Maximisation
• Merchandising
• Stock Management
• Compliance
• Problem Solving
• Storytelling

Location

• London (The O2)

Work Type

• Full Time
• Temporary

Experience Level

• Supervisor
• Experienced retail team member

Salary/Compensations

• £16.11 Per Hour PLUS BONUS

Benefits

• Opportunity to take on a leadership role with a globally recognised brand.
• Opportunity to lead and support the team directly from the shop floor.
• Opportunity to develop leadership, product, and commercial skills.
• Growing retail environment with opportunity to develop as the business grows.

About the Company

• Yankee Candle® is a distinguished name in home fragrances, offering over 600 products.
• Founded in 1969, Yankee Candle® has grown into a beloved global brand, renowned for innovation and exquisite candle designs.
• Committed to quality, ensuring each scent enhances homes and creates a memorable ambience.
• An exciting opportunity to join a globally recognised household name at a point of growth.
• Bringing Yankee Candle® to life through brilliant people, memorable customer experiences, and a fast-paced, energetic store environment.