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About the Role

The House Manager/Intake Specialist oversees the direct care of residents, manages the intake process, and coordinates with the security department to ensure the safety of clients residing in the facility.

Responsibilities

• Supervises staff, participates in training and evaluation of work performance of staff and volunteers.
• Participates in group training sessions in first aid and security techniques.
• Facilitates and coordinates the intake process for all incoming residents in accordance with DHS.
• Maintains the house log, prepares incident reports, and serves as mediator for client disputes.
• Conducts weekly unit inspections for ACS and new born 0-12 months.
• Conducts regular inspections of the buildings, ensuring client safety and compliance with operational procedures, standards, and regulations.
• Responds to emergencies, interfacing with police, fire department, EMS, and other public service entities.
• Conducts required periodic fire drills and informs staff of safety and building policies and procedures.
• Records and reports maintenance needs and violations of building and fire codes to the Program Director.
• Arranges with housekeeping staff for bedding, linens, and personal hygiene needs of consumers.
• Attends staff meetings as requested.
• Assists Security guards when needed.
• Conducts monthly house meetings.
• Maintains food logs, handles food delivery, and handles meal delivery to clients.
• Performs other job duties and special projects assigned by management.
• Adheres to all policies and procedures, including those in the Employee Handbook.
• Maintains confidentiality of information learned through the course of the job.

Requirements

• HS Diploma or GED required.
• 2 years of supervisory or management experience.
• Certification in First Aid, CPR.
• Fire Safety Coordinator certification.
• Food Handlers Certification.
• Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.).
• Excellent verbal and written communication skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information in one-on-one and small group situations.
• Ability to climb and ambulate stairs (about 10 flights).
• Ability to stoop, kneel, crouch, reach, walk, stand, lift, finger, grasp, talk, hear, and feel.
• Ability to use a computer tablet to write reports, notes, and document compliance.
• Ability to perceive attributes of objects by touching.
• Required to have close visual acuity for data analysis, computer terminal use, reading, and work inspection.
• Must be able to perform the essential functions of the job.

Skills

• Customer Service Orientation
• Problem Solving
• Systems Thinking
• Planning / Organization
• Service and Teamwork
• Oral Communication
• Written Communication
• Ethics
• Dependability
• Initiative
• Bilingual (preferred)

Location

• Onsite

Work Type

• Full Time
• Hourly

Experience Level

• 2 years of supervisory or management experience

Education Level

• HS Diploma or GED
• Bachelor’s degree preferred