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About the Role

The Case Manager provides direct casework services to clients/residents, assessing needs, developing service plans, and ensuring client progress.

Responsibilities

• Arrange meetings with newly assigned clients to assess basic needs and develop a service plan.
• Conduct psychosocial assessments to determine individual client needs.
• Carry an assigned caseload of residents/clients.
• Perform concrete casework requirements and referrals.
• Complete all required paperwork, case management notes, referral sheets, and statistical requirements in a timely manner.
• Resolve client incident reports and complaint reports.
• Participate in consumer hearings and discharges.
• Track client progress, report on each case, and analyze service plan results.
• Develop and implement treatment plans, track progress, and evaluate outcomes.
• Make referrals to appropriate resources and determine eligibility for referrals or information.
• Participate in weekly supervision meetings for case and administrative consultation.
• Handle emergencies, arranging for medical care or other services.
• Attend agency or professional group seminars for ongoing development.
• Attend staff meetings as requested.
• Adhere to all policies and procedures.
• Maintain confidentiality of all information.

Requirements

• Bachelor’s Degree in Social work or related field
• Certification in First Aid, CPR
• Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
• Excellent verbal and written communication skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information in one-on-one and small group situations.
• Ability to climb and ambulate stairs (approx. 10 flights).
• Ability to stoop, kneel, crouch, reach, walk, stand, lift, finger, grasp, talk, hear, and feel.
• Ability to maintain close visual acuity for data analysis, computer use, and reading.

Skills

• Customer Service Orientation
• Problem Solving
• Systems Thinking
• Planning / Organization
• Service and Teamwork
• Oral Communication
• Written Communication
• Ethics
• Dependability
• Initiative
• Bilingual (preferred)

Location

• Onsite

Work Type

• Full Time
• Hourly

Experience Level

• 2 years related experience (preferred)

Education Level

• Bachelor's Degree in Social work or related field
• Certification in First Aid, CPR

About the Company

• Highland Park CDC Employee Handbook