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About the Role

OnCue specializes in providing care-led, compliant, and scalable non-emergency patient transport services. Our mission is to create value for our customers and partners by delivering an innovative and care-driven patient transport solution. We aim to be recognized as an industry leader through innovation and commitment to our patients, employees, and partners. Teamwork is critical for success, requiring positive working relationships to achieve company goals.

Responsibilities

• Ensuring the fleet remains safe, legal, and compliant with all legislative, DVSA, CQC, and company requirements.
• Promoting a safety-first culture where patient and Driver Companion wellbeing is always the highest priority.
• Maintaining strong working relationships with vehicle manufacturers (OEMs), converters, independent workshops, and external suppliers to deliver excellent service levels.
• Working closely with the Operations Team to maximize fleet utilization, minimize downtime, and encourage effective cross-department collaboration.
• Monitoring supplier performance, repair quality, vehicle downtime, and maintenance costs, implementing improvements where required.
• Supporting the Fleet Director in leading, developing, and mentoring the Fleet Team to deliver a high-performing department.
• Ensuring all repairs and maintenance activities meet company, manufacturer, and regulatory standards.
• Identifying fleet-related risks and implementing mitigation plans to protect operational performance and compliance.
• Driving improvements across fleet systems, reporting, maintenance processes, and supplier performance.
• Supporting compliance with Care Quality Commission (CQC) standards and developing knowledge of regulatory requirements.
• Supporting fleet projects including vehicle procurement, new vehicle introductions, technology implementations, and operational improvements.

Requirements

• Significant experience managing a large operational fleet within a fast-paced environment.
• Proven experience working with vehicle manufacturers (OEMs), converters, and independent repair networks.
• Commercial exposure with experience managing maintenance budgets and supplier costs.
• Knowledge of fleet compliance, road transport legislation, and vehicle maintenance best practice.
• Experience managing fleet KPIs including vehicle uptime, compliance, and maintenance performance.
• Strong leadership skills with experience managing and developing high-performing teams.
• Ability to build effective working relationships across multiple departments.
• Experience using fleet management systems and Microsoft Office applications.
• A full UK driving licence.

Skills

• Fleet Compliance
• Supplier & OEM Management
• Cost Control & Budget Management
• Fleet Availability
• Team Leadership
• Continuous Improvement
• CQC requirements knowledge (desirable)
• Effective communication skills
• Self-awareness
• Problem-solving skills
• Ability and willingness to learn
• Team skills
• Honesty

Experience Level

• Significant experience managing a large operational fleet

Education Level

• Qualified

Salary/Compensations

• Competitive salary

Benefits

• Comprehensive benefits package
• Opportunities for professional development

About the Company

• OnCue specializes in the provision of care-led, compliant, and scalable non-emergency patient transport services to ICB’s, NHS Trusts, and Ambulance providers.
• Great service is paramount for our continued expansion and the trust of our partners.
• Our Mission: Is to create value for our customers and partners by delivering an innovative and care driven patient transport solution.
• Our Vision: To be recognised as a leader in our industry because of our innovation, and commitment to care for our patients, employees, and partners.
• Teamwork is critical for success therefore you should maintain positive working relationships with others, both internally and externally, to achieve the goals of OnCue.
• We pride ourselves on our collaborative and supportive work environment, where employees are valued and encouraged to contribute to our success.