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About the Role

The Field Solutions Architecture team designs, builds, and operates edge infrastructure platforms for enterprise retail and convenience customers. The work covers the full lifecycle: platform engineering and tooling, lab and pilot builds, production rollouts across hundreds of customer locations, and ongoing operational support. The team works directly with customers through standing project calls, escalations, and onsite engagements. You will support two pods of Solutions Architects, each with its own pod lead. You will run the shared ceremonies, manage intake and triage, keep the board accurate, and give leadership the data it needs to make prioritization calls.

Responsibilities

Facilitate the daily standup, replenishment meetings, triage, retrospectives, and flow reviews for both pods.
Own intake and triage: make sure new work entering the queue is scoped, categorized, prioritized, and routed correctly, and that triage itself never becomes a bottleneck.
Manage the Jira workspace: board hygiene, workflow states, ticket quality, epic and sub-task structure, and consistent use of required classification fields.
Make unplanned work visible. Track the ratio of planned to reactive work and show leadership the real cost of escalations and context switching.
Track and report flow metrics: cycle time, throughput, aging WIP, and time spent in blocked states. Use them to drive improvement conversations.
Follow up on blocked items daily, including work blocked on customers, vendors, or other internal teams, and keep stakeholders informed when dependencies slip.
Coordinate cross-pod dependencies so shared tooling, images, and infrastructure changes from the platform pod land when the delivery pod needs them.
Partner with project managers and account stakeholders on customer programs (pilots, rollouts, migrations) and translate customer milestones into sequenced team work.
Support the pod leads and the Director with capacity views, flow summaries, and early warning on at-risk work.
Make sure retrospective action items get done, not just recorded.

Requirements

3+ years as a Scrum Master, Kanban flow manager, agile delivery lead, or similar role supporting technical teams.
Infrastructure, platform engineering, DevOps, or professional services backgrounds preferred.
Demonstrated experience running Kanban in environments with significant unplanned, interrupt-driven work.
Strong, hands-on Jira administration skills: workflows, boards, custom fields, JQL, dashboards, and reporting.
Experience facilitating across multiple teams or pods at the same time.
Clear written and verbal communication.
Able to summarize status for executives and translate priorities for engineers.
Comfortable working with external customers and representing the team in customer-facing settings.
Willingness and ability to travel within the US (up to 25%) for customer onsite engagements, pilots, and rollout support.
Certification such as CSM, PSM I/II, or a Kanban certification (KMP/KSD).
Working knowledge of IT infrastructure: virtualization (KVM or VMware), Linux, networking, or edge and retail technology environments.
Experience in professional services, managed services, or customer deployment organizations where delivery is tied to customer milestones.
Experience standing up process in a team that did not previously have a dedicated Scrum Master.
Familiarity with flow metrics tooling and time-accounting or capitalization-driven work classification.

Skills

Jira administration
Kanban
Scrum Master
Agile delivery
Flow metrics
Customer-facing communication
IT infrastructure
Virtualization
Linux
Networking

Location

Work Type

Onsite
Customer-facing delivery

Experience Level

3+ years

Education Level

CSM, PSM I/II, or KMP/KSD certification preferred

About the Company

The Field Solutions Architecture team designs, builds, and operates edge infrastructure platforms for enterprise retail and convenience customers.