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About the Role

This role involves supervising front desk operations, ensuring excellent guest service, and managing team member schedules and procedures within a dynamic hospitality environment.

Responsibilities

• Effectively schedules Team Members to ensure sufficient front desk coverage.
• Ensures front desk Team Members maintain complete knowledge of and follow all company and departmental policies and procedures.
• Maintains sufficient supply of all front desk materials and supplies, ordering needed materials in a timely manner.
• Ensures all systems are in working order and maintains complete knowledge of all system applications.
• Ensures all areas are working properly in the absence of other Hotel Supervisors.
• Interacts with guests effectively, answering questions, solving problems, and handling complaints.
• Maintains a close working relationship with all other hotel functions to ensure proper interaction and a complete guest package.
• Reviews Non-Zero Balance report on a regular basis.
• Prepares Hotel and Group Sales groups and group information prior to group arrival.
• Works closely with the Entertainment Department to ensure blocks and rooming lists are up to date.
• Aids in the preparation of Hotel and Group Sales groups and group information prior to group arrival as needed.
• Ensures all procedures are followed when Entertainment checks-in and that all required signatures are obtained.
• Verifies with arriving Entertainment that all rooming list information is correct.
• Pre-blocks bus groups and other groups with priority.
• Ensures Housekeeping receives rooming lists for VIP’s, Entertainment, and Bus Groups on day of arrival.
• Ensures Housekeeping is aware of all No-Show rooms and Casino Sellout rooms prior to 8am.

Requirements

• At least a 2 year college degree
• Experience in a leadership role
• Hotel front desk experience
• Computer experience
• Possess excellent communication and leadership skills

Skills

• Communication skills
• Leadership skills
• Guest service

Location

• New York

Work Type

• Full-time

Experience Level

• Leadership role experience

Education Level

• 2 year college degree

Salary/Compensations

• $42,120.00 - $53,703 yearly

Benefits

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• Robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
• Comprehensive medical, dental, and vision plans
• Life insurance
• Paid holidays
• Team member assistance programs
• Wellness programs
• Onsite medical center
• Training programs
• Complimentary shuttles

About the Company

• Turning Stone Enterprises is a dynamic organization with diverse business operations including Turning Stone Resort Casino, YBR Casino & Sports Book, Point Place Casino, The Lake House at Sylvan Beach, convenience stores, and three 18 hole PGA-level golf courses.