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About the Role

The Customer Service Associate provides day-to-day property management, including marketing, maintenance, and administration, to ensure an excellent resident experience and achieve occupancy and retention goals.

Responsibilities

• Deliver exceptional resident living by supporting team members.
• Create a positive and memorable experience for residents.
• Provide comprehensive front-of-house customer service, anticipating and exceeding resident expectations.
• Respond to customer queries and complaints, taking appropriate action.
• Support community events and activities.
• Establish and maintain relationships with University clients.
• Develop and maintain local knowledge resources relevant to resident needs.
• Complete administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases.
• Undertake marketing activities such as attending open days and leafleting.
• Carry out sales and leasing activities including viewings, following up on enquiries, and sales conversions.
• Assist with summer community preparations, including move-in and move-out processes.
• Complete Health and Safety compliance activities.
• Participate in an on-call roster for out-of-hours emergency support.
• Chase outstanding rent arrears following rent collection procedures.
• Promote tenancy extensions and other revenue streams.
• Raise purchase orders in accordance with procedures.
• Ensure tenant refunds are completed in a timely manner.
• Maximize utility efficiency.

Requirements

• Proficient in Microsoft Office packages (Word, Excel, Outlook).
• Familiarity with databases or booking systems (training provided for in-house systems).
• Knowledge and understanding of UK Health and Safety requirements and legislation.
• Ability to act autonomously, making decisions and/or taking action when required.
• Fluent English verbal and written communication skills.
• Excellent organization skills with the ability to multitask and prioritize.
• Numerical skills necessary to complete activities.
• Self and culturally aware, able to adapt relationship building, communication, and negotiation skills.
• Flexible and adaptable approach to work.
• Enthusiasm to deliver exceptional experiences and continuously improve knowledge.

Skills

• Customer service
• Teamwork
• Relationship building
• Influencing
• Autonomous decision-making
• Communication
• Organization
• Multitasking
• Prioritization
• Numerical skills
• Adaptability
• Sales and leasing

Location

• United Kingdom

Work Type

• Full-time
• Shift work

Experience Level

• Significant experience in a customer-facing service delivery role

Education Level

• Good level of general education

About the Company

• Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
• Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
• Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.
• Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management.
• Founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

Equal Opportunity

• Greystar will never request your banking details or other sensitive personal information during the interview process.
• Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com).
• If you receive suspicious requests, please report them immediately to AskHR@greystar.com.