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Responsibilities
- Provide first and second-level support for customers, sales, and other internal departments.
- Manage catalogs, DMS systems, interfaces, and other AAG offering tools.
- Handle incoming support requests via phone, ticketing system, and email.
- Forward support requests to relevant departments and service providers.
- Create and manage customer accounts and access, including terminations.
- Assist customers with certification processes, documentation, and billing.
- Conduct training for customers and employees on catalog and DMS systems.
- Maintain internal knowledge management in SharePoint.
- Perform additional internal tasks, including license management and billing.
Requirements
- Completed apprenticeship in a commercial, technical, or IT field, or comparable qualification.
- Service- and solution-oriented approach to work.
- Strong communication skills and enjoyment of customer interaction.
- Structured and independent work style.
- Fluent German language skills, both written and spoken.
- Relevant experience in customer service or e-commerce is welcome for career changers.
Education Level
- Completed apprenticeship in a commercial, technical, or IT field, or comparable qualification.
Benefits
- 30 days of vacation including vacation pay.
- Special leave for major life events such as weddings.
- Christmas bonus.
- International career opportunities.
- Job-related further training opportunities.
- Flexible working hours.
- In-house collective agreement.
- Sports programs with HANSEFIT and Wellpass.
- Jobrad leasing.
- Employee discounts and corporate benefits.
- Capital-forming benefits and company pension plan.
About the Company
- Alliance Automotive Group is an equal opportunities employer.
Equal Opportunity
- Alliance Automotive Group is an equal opportunities employer.