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About the Role

The Lead Service Technician oversees and performs advanced service, maintenance, and repair tasks while providing leadership and guidance to the technician team. This role ensures high-quality service delivery, adherence to safety standards, and efficient workflow management. The Lead Technician acts as the primary technical resource and supports training and development of junior technicians.

Responsibilities

• Diagnose and repair complex equipment issues.
• Perform preventive maintenance and ensure compliance with manufacturer specifications.
• Conduct quality checks on completed work.
• Assign tasks and monitor progress of service technicians.
• Mentor and train team members on technical procedures and safety practices.
• Retrain and recertify the techs.
• Serve as the first point of escalation for technical problems.
• Focus on continuous education and reduction of repeat service calls.
• Coordinate daily service schedules and prioritize urgent repairs.
• Monitor open service calls to ensure timely closing.
• Ensure timely completion of service orders and accurate documentation.
• Communicate with Account Managers regarding service status, recommendations, and costs.
• Resolve escalated customer concerns professionally.
• Enforce safety protocols and maintain a clean, organized work environment.
• Ensure adherence to company policies and industry standards.
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent; technical certification preferred.
• 3+ years of experience in equipment service or maintenance.
• Valid, clean driver’s license.
• Ability to pass Department of Transportation (DOT) physical.
• Strong diagnostic and troubleshooting skills.
• Leadership experience in a technical environment.
• Proficiency with tools, diagnostic equipment, and service software.
• Excellent communication and organizational skills.
• Ability to lift up to 75 to 100 pounds.
• Perform tasks involving bending, standing, manual dexterity, climbing into trucks, and twisting.

Skills

• Diagnostic
• Troubleshooting
• Leadership
• Communication
• Organizational skills
• Equipment service
• Maintenance
• Repair

Location

• Rochester

Work Type

• Full Time
• Onsite

Experience Level

• 3+ years of experience in equipment service or maintenance
• Leadership experience in a technical environment

Education Level

• High school diploma or equivalent
• Technical certification preferred

Salary/Compensations

• $25.00 - $27.00 / hour

Benefits

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Wellness Programs
• Additional Perks

About the Company

• Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.
• Our Mission: Delight our guest. Every meal. Every day.
• Our Core Values: Exceptional, Hospitality, Collaboration, Responsibility, Innovation.