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About the Role

The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.

Responsibilities

• Provide bespoke experiences and services to fulfill all guest needs.
• Coordinate efforts of Butler Valets.
• Verify that other departments supporting butler services are equipped to meet guest needs.
• Build rapport with guests.
• Proactively anticipate guest needs and act upon them.
• Create a safe workplace.
• Follow company policies and procedures.
• Uphold quality standards.
• Ensure uniform, personal appearance, and communications are professional.
• Be on feet and moving around (stand, sit, or walk for an extended time).
• Take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance).

Requirements

• 6-months related work experience required.

Skills

• Deep passion for service
• Uncompromising standards
• Ability to anticipate needs
• Impeccable interpersonal skills

Work Type

• Full-time

Experience Level

• No supervisory experience

Education Level

• High school diploma or G.E.D. equivalent

About the Company

• Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
• Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
• In joining St. Regis, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.