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About the Role
Carta is seeking a Lead Customer Marketing Manager, Companies to define and execute customer marketing strategies that accelerate expansion for their Cap Table business. This role involves prioritizing the customer experience, using data to improve targeting, and owning the execution of upsell and cross-sell programs for various products. The manager will collaborate across departments to develop impactful campaigns and leverage AI for account intelligence and workflow optimization.
Responsibilities
- Define strategy for customer marketing across channels to accelerate expansion for our Cap Table business
- Prioritize the customer experience within the campaign strategy in demonstrable ways
- Use campaign data and insights to continuously improve segmentation, audience targeting, and execution across different product buying and adoption journeys
- Act as a key member of the planning and prioritization team for quarterly and annual planning
- Own the execution of upsell and cross-sell programs for QSBS, Carta Total Compensation (CTC), Equity Advisory and future priority add-on products
- Lead with an integrated marketing approach inclusive of content, events (live/webinar), paid, customer comms to drive expansion and retention
- Collaborate across Sales, Product, Product Marketing, Customer Success Managers (CSM), Lifecycle, Marketing Ops and other internal marketing partners to develop impactful and timely upsell campaigns that map to the customer journey and relevant personas
- Partner with Product, Product Marketing, Engineering, and Lifecycle teams to build and scale in-product discovery campaigns that influence upsell across the customer journey
- Leverage AI for account intelligence and account-based marketing (ABM) to identify expansion opportunities, deliver personalized campaigns, and drive deeper engagement within key customer accounts
- Identify opportunities to optimize marketing workflows and increase execution speed by using AI and automation platforms to streamline campaign planning, production, and performance management
- Take a lead role in generating demand from customer-focused product launches
Requirements
- 8+ years of customer or growth marketing experience, preferably in B2B SaaS, or in outbound marketing recommended
- Experience partnering cross-functionally across Product, Product Marketing, Sales, CSM, Lifecycle, and Marketing Ops to drive measurable business results
- Comfortable designing multi-channel GTM motions, including in-product, email nurtures, events (virtual and in-person), paid social, and targeted outbound campaigns
- Ability to build and scale automated programs using trigger and workflows
- Customer obsessed, data driven, and fluent using insights to shape priorities and optimize campaigns
- Thrives in a fast-paced, ambiguous environment with a strong bias toward action and continue improvement
- Financial services or Private capital background a plus
- BA required
Skills
- Customer marketing
- Growth marketing
- B2B SaaS marketing
- Outbound marketing
- GTM motions
- In-product marketing
- Email nurtures
- Event marketing
- Paid social
- Targeted outbound campaigns
- Automated programs
- AI for account intelligence
- Account-based marketing (ABM)
- Marketing workflow optimization
- Data analysis
- Campaign optimization
Location
- San Francisco, CA
- New York, NY
- Seattle, WA
Work Type
- Full-time
Experience Level
- 8+ years
Education Level
- BA required
Salary/Compensations
- $182,750 - $215,000 salary in San Francisco, CA; New York, NY
- $173,613 - $204,250 salary in Seattle, WA
Benefits
- Equity for all full-time roles
- Exceptional benefits
- Commissions plans (for applicable roles)
About the Company
- Carta is the connected platform and AI-native ecosystem for private capital.
- Built to replace fragmented tools with a single system of record, Carta brings together the software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting, and legal teams use to close transactions.
- Trusted by 55,000 companies and 1.8M+ equity holders in 160+ countries, and 10,000 funds and SPVs representing $250B+ in assets under management, Carta is transforming how private capital operates.
- Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work.
Equal Opportunity
- We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate.
- If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
- Carta uses E-Verify in the United States for employment authorization.
- Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.