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About the Role
The Addison is a flagship premium hospitality destination within the Olympia London regeneration project, designed to deliver a high-end guest experience by combining contemporary luxury with exceptional functionality for corporate events, private functions, and hospitality experiences.
Responsibilities
- Deliver outstanding hospitality operations, ensuring KPI, budget, service, and event targets are achieved.
- Lead seamless event delivery, managing resources, administration, billing, and operational standards.
- Develop high-performing teams through effective recruitment, coaching, training, and performance management.
- Collaborate across departments and partners to enhance guest experience, grow revenue, and optimise hospitality offerings.
- Drive continuous improvement and compliance through performance analysis, operational reviews, SOP development, and adherence to all H&S, food safety, and licensing requirements.
Requirements
- Experience in a fast-paced hospitality, events, leisure, or entertainment environment.
- Self-motivated and resilient, with the ability to work independently, meet deadlines, and perform under pressure.
- Strong communication and decision-making skills, with a collaborative approach and positive team ethic.
- Proven people leadership experience, including coaching, training, and developing high-performing teams.
- Flexible and ambitious, with a strong understanding of H&S legislation, a desire to develop professionally, willingness to work unsociable hours, and a valid Personal Licence.
- Satisfactory pre-employment checks, including verification of identity, proof of address, right to work, employment history, qualifications, and potentially a DBS check.
Skills
- Communication
- Decision-making
- Collaboration
- Teamwork
- People leadership
- Coaching
- Training
- Performance management
- Health & Safety legislation understanding
Location
- London
Work Type
- Full-time
Experience Level
- Management
Benefits
- Discounted event tickets
- 25 days of annual leave plus bank holidays
- Life Assurance policy
- 5% pension contribution
- HealthShield for medical costs (dental, physio, counselling)
- Employee Assistance Programme via AXA Health
- Eye care vouchers and glasses contribution
- Cycle to Work scheme
- Refer a friend bonus
- Free will writing service
- Free mortgage advice
- Northern Rail season ticket scheme
About the Company
- Olympia Events is an inspiration, combining grand Victorian architecture with seven connected spaces for engagement and enjoyment.
- Recognised for exceptional customer service and support, with numerous awards as testament to client satisfaction.
- Committed to investing in people, strengthening communities, and protecting the environment.
- Undergoing a significant transformation as part of a £1bn regeneration project, set to become a central part of a cultural hub including a new theatre, music venue, hotels, eateries, office space, and public realm.
- Legends Global excels at hosting events and values its people's experience.
Equal Opportunity
- Fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups).
- Committed to Equality, Diversity and Inclusion (EDI), expecting all people to treat others fairly and not commit any form of discrimination, victimisation or harassment.
- Promotes positive working relationships amongst employees and stakeholders.
- Provides reasonable adjustments during the recruitment process upon request.