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About the Role

The Sales Support Representative serves as the customer service facilitator for the sales process, acting as the daily contact for will-call and existing customers by providing product knowledge and order support.

Responsibilities

• Collaborates with the sales team to understand customers' needs and identify potential sales opportunities.
• Facilitates the sales process by managing projects, tracking open sales orders, resolving issues, and providing overall customer service and support.
• Offers product information to meet customers' needs and upsells better solutions when appropriate.
• Prospects for new sales opportunities by contacting existing customers via outbound calls and emails.
• Provides product pricing using the pricing matrix; does not negotiate or set pricing. Relays any additional pricing inquiries from customers to the outside salesperson.
• Ensures timely shipment of materials and maintains customer satisfaction.
• Contributes to additional sales by maintaining a high level of product knowledge.
• Assists with customer inquiries and coordinates with outside sales personnel as needed.
• Procures non-stock products when required.
• Obtains inventory for Direct and Tagged Sales orders.
• Performs estimating, take-off, and proposal duties as necessary.
• Carries out any other duties assigned by management.
• Executes additional responsibilities as assigned or required.

Requirements

• Minimum of 1 year of experience in customer service or a sales environment.
• At least 2 years of experience in the pipe, valves, or fittings industries.
• Computer literate; Proficient with MS Office 365 and distribution-specific ERP systems.
• Strong negotiation, analytical, and problem-solving skills.
• Ability to effectively communicate [written and verbal].
• Thrives in a collaborative team environment.
• Detailed-oriented work style, comfortable with juggling multiple priorities while maintaining a consistent work approach.
• Physical requirements: sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
• Ability to pass a background check, MVR check, and drug test.

Skills

• Product knowledge
• Order support
• Customer service
• Sales process facilitation
• Project management
• Sales order tracking
• Issue resolution
• Upselling
• Outbound calling
• Email communication
• Product pricing
• Inventory management
• Estimating
• Take-off
• Proposal duties
• MS Office 365
• Distribution-specific ERP systems
• Negotiation
• Analytical skills
• Problem-solving
• Written communication
• Verbal communication
• Team collaboration
• Detail-oriented
• Multitasking

Experience Level

• 1 year of experience in customer service or a sales environment
• 2 years of experience in the pipe, valves, or fittings industries

Education Level

• GED
• High school diploma
• Associate's degree

Benefits

• Exceptional Health Coverage (Two medical plans, including HSA-qualified, with virtual care)
• Dental and vision coverage, including kids' orthodontia
• HRA reimbursement eligibility
• Employer-paid life and long-term disability insurance
• 401(k) plan: Pre-tax and Roth options plus a generous employer matching contribution
• 10 paid holidays
• Accrue PTO from your first day
• Flexible workplace culture with career growth opportunities
• Robust Employee Assistance Program (EAP) with 24/7 support for you and your family
• Resources to support mental, emotional, and financial well-being

About the Company

• Venturi Supply is the parent company to a national network of distributors specializing in pipe, valves, fittings, tanks, and industrial supplies, proudly serving a wide range of industries.
• With deep local roots and national reach through the Venturi Supply platform, our mission is to deliver the critical materials, custom solutions, and reliable service our customers depend on.
• At the heart of everything we do is our people. From the shop floor and counter to the job site and field, it’s our team’s expertise, commitment, and problem-solving mindset that set us apart.
• Their dedication fuels our service, drives our accuracy, and ensures every order is handled with care and urgency.
• Backed by strategically located branches, a vast inventory, in-house fabrication capabilities, and decades of real-world experience, our teams connect infrastructure and industry to the essential resources they need to operate safely, efficiently, and successfully.
• We’re more than a distributor—we’re a trusted partner built on strong relationships, operational know-how, and a relentless focus on customer success.

Equal Opportunity

• Venturi Supply and its affiliated companies are dedicated to fostering a diverse and inclusive workplace.
• We are an equal opportunity employer and do not discriminate against individuals based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.