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About the Role

In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You will be the host of many in store parties and events across the year and may be required to work external events where we travel to a different location to provide our 5* experience to a new crowd. You will learn about our spa treatments and help promote them to our customers where they can relax and unwind at our Covent Garden and Oxford Steet spa locations in London. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.

Responsibilities

Greet customers warmly and create a welcoming store environment.
Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
Host in-store parties & events, providing a memorable and inclusive experience for customers.
Maintain a clean, tidy, and visually appealing shop floor.
Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
Support our spa locations in Covent Garden and Oxford Street by encouraging customers to enjoy and relax with our spa treatments there.
Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
Participate in ongoing training and development to enhance product knowledge and customer service skills.
Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
Work on in-store and external events to leave lasting impressions on customers.

Requirements

Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.
Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.
Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.

Skills

Customer Experience
Teamwork
Communication

Location

London - White City

Work Type

Seasonal - Part Time

Salary/Compensations

£14.80 / hour

Benefits

Holiday allowance
50% discount on Lush products and spa treatments
Profit-based bonus
Complimentary spa treatment* (*qualifying period/hours required)
Pension scheme
Paid day off for your birthday
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months of full pay for parental leave (primary caregiver must qualify for SMP)
Financial childcare support on return to work*
Flexible working
Tailored gender affirming care*

About the Company

We are building a brand that represents the people of the world.
We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK.
As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

Equal Opportunity

Diversity matters
We see you, we celebrate you, we want you!