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About the Role

As a Front Desk Clerk, you will be the ultimate host, making each guest feel like a VIP from the moment they walk through the door. Your warm smile and upbeat energy will set the tone for a fantastic stay. Your days will be full of variety—checking guests in and out with ease, handling payments like a pro, and being the go-to expert for any questions or needs. Your charm and top-notch customer service will create unforgettable experiences that keep guests coming back for more and raving about our hotel.

Responsibilities

Maintain thorough knowledge of the Hotel reservations system.
Promptly answer telephone calls to the Front Desk and conduct reservations accordingly.
Effectively answer any guest questions and consistently direct guests to proper areas for answers.
Process guest transactions with minimal error and consistently use proper group, source, and reason codes.
Handle all guest transactions in an expeditious and concise manner.
Promptly alert the Bell Person to assist with luggage.
Call Valet upon check out.

Requirements

A High School Diploma or Equivalency.
Experience in a guest contact position.
Hotel and cashiering experience.
Excellent communication and computer skills.
Ability to stand/walk for long periods of time and lift up to 35 lbs.

Skills

Communication skills
Computer skills

Work Type

Swing Shift
Sunrise Shift

Education Level

High School Diploma or Equivalency

Salary/Compensations

$17.00 hourly

Benefits

Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program
Comprehensive medical, dental, and vision plans
Life insurance
Paid holidays
Team member assistance programs
Wellness programs
Onsite medical center
Training programs
Complimentary shuttles

About the Company

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations.
Turning Stone Resort Casino has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.
We operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
Our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.