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About the Role

This role will lead the financial accounting function, ensuring robust financial controls, accurate reporting, and compliance with accounting standards, tax requirements, and statutory obligations. You will oversee the month-end close process, manage cashflow and investments, prepare statutory accounts, and work closely with internal and external auditors to deliver high-quality financial reporting and assurance. As the technical accounting expert, you will provide clear advice across the organisation, lead improvements to financial controls, and act as a key stakeholder for Workday Financials. You will identify opportunities to enhance processes through automation, analytics, and AI, while maintaining strong governance and auditability. Leading a small team, you will develop capability, drive continuous improvement, and foster a culture of accountability, collaboration, and curiosity. You will also deputise for the Financial Controller when required and represent Finance in cross-functional projects and strategic initiatives across the Service.

Responsibilities

Lead the financial accounting function, ensuring robust financial controls, accurate reporting, and compliance with accounting standards, tax requirements, and statutory obligations.
Oversee the month-end close process.
Manage cashflow and investments.
Prepare statutory accounts.
Work closely with internal and external auditors to deliver high-quality financial reporting and assurance.
Provide clear advice across the organisation as the technical accounting expert.
Lead improvements to financial controls.
Act as a key stakeholder for Workday Financials.
Identify opportunities to enhance processes through automation, analytics, and AI, while maintaining strong governance and auditability.
Lead, develop capability, drive continuous improvement, and foster a culture of accountability, collaboration, and curiosity within a small team.
Deputise for the Financial Controller when required.
Represent Finance in cross-functional projects and strategic initiatives across the Service.

Requirements

Qualified accountant (ACA, ACCA, CIMA or equivalent) with significant post-qualification experience in financial accounting, statutory reporting, and financial control.
Strong technical accounting expertise, including IFRS and IAS19, with the ability to interpret and implement new accounting standards and disclosure requirements.
Proven experience preparing statutory accounts, managing accounting judgements, and working effectively with internal and external auditors.
Demonstrable experience leading month-end close processes and overseeing key financial controls, including reconciliations, cashflow, investments, tax compliance, and fixed assets.
Strong systems and digital capability, including experience with financial systems (ideally Workday Financials), Excel, automation, and data-driven process improvement, with a balanced approach to the use of AI and technology.
Excellent planning and prioritisation skills, with the ability to manage deadlines and deliver improvements.
Strong analytical and problem-solving skills, with the ability to assess risks and implement effective controls.
Strong communication skills, able to explain complex financial matters clearly to a range of audiences.
Experience leading, coaching, and developing a small team, while promoting knowledge sharing and resilience.
A continuous improvement mindset, focused on improving processes while maintaining compliance and control.

Skills

Financial accounting
Statutory reporting
Financial control
IFRS
IAS19
Accounting standards interpretation
Disclosure requirements implementation
Statutory accounts preparation
Accounting judgements management
Internal and external auditor collaboration
Month-end close processes
Key financial controls oversight
Reconciliations
Cashflow management
Investment management
Tax compliance
Fixed assets management
Financial systems proficiency
Workday Financials
Excel
Automation
Data-driven process improvement
AI and technology utilization
Planning and prioritisation
Deadline management
Analytical skills
Problem-solving skills
Risk assessment
Effective control implementation
Communication skills
Team leadership
Coaching
Team development
Knowledge sharing promotion
Resilience building
Continuous improvement mindset

Location

London Docklands
Hybrid

Work Type

Permanent
Full-time
Part-time
Flexible working patterns
Hybrid

Experience Level

Significant post-qualification experience

Education Level

Qualified accountant (ACA, ACCA, CIMA or equivalent)

Salary/Compensations

circa £80,000 per annum

Benefits

Extensive opportunities for personal and career development
Health plan
Gym memberships
Mental health support
Courses
Mentorship
Promotions
25 days holiday entitlement
Option to buy extra or sell days
Generous pension
Various Family Friendly Policies
Enhanced maternity pay
Carers leave
Dependants leave
Private medical insurance
Virtual GP
Critical illness cover
Life assurance cover
Technology scheme
Cycle to work scheme
Will-writing service
Gym membership discounts
Fully equipped on-site gym open 24/7 in London only

About the Company

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
We celebrate diversity and are committed to creating an inclusive environment for all team.
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We are proud to be a Disability Confident Leader.

Equal Opportunity

The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team.
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria for the role to interview.