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About the Role
As an Employee Relations Manager, you will provide specialist Employee Relations expertise and lead case management for disciplinary, grievance, performance management, and absence management processes. You will partner with HR colleagues to review employment contracts, policies, and processes, making recommendations for improvement.
Responsibilities
- Deliver consistent and professional services in areas such as disciplinary, grievance, performance management, sickness absence, and TUPE transfers, ensuring compliance with policies and legislative requirements.
- Manage a complex caseload from initiation to resolution.
- Conduct thorough and confidential investigations of HR concerns and provide sound conclusions and recommendations.
- Provide expert advice to managers on disciplinary actions, policy interpretation, and employment practices.
- Oversee consultations and negotiations, ensuring compliance with legal requirements.
- Facilitate conflict resolution / mediation.
- Support colleagues and line managers through family-friendly policies such as maternity leave, shared parental leave, and flexible working requests.
- Collaborate with People Partners to develop plans and agree on reasonable adjustments to support individual employee needs.
- In partnership with HR colleagues, review, develop, and implement people policies that align with company values, promote a positive working culture, and comply with local laws and regulations.
- Build partnerships with business leaders, People Partners, and the tms Compliance team to develop and sustain positive employee relations practices.
- Deliver training (e.g., policy application, employment practices, new regulations) to improve People Partners’ and leaders’ effectiveness.
- Deliver ER data insights and trends.
- Assess and analyze people practices to ensure compliance with employment laws and regulations.
Requirements
- Demonstrable experience in managing complex and sensitive employee relations cases.
- In-depth knowledge of employment laws and regulations in the UK.
- Experience in conflict resolution / mediation.
- Strong investigative skills.
- Strong risk assessment and management skills.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Solid attention to detail and ability to maintain accurate and confidential records.
- Excellent stakeholder management.
- Ability to analyze data, identify trends, and provide data insights.
- Ability to maintain confidentiality and handle sensitive information with tact and discretion.
- Proficient in Microsoft Office Suite and HR software.
- Qualifications in HR, Employment Law, or related field.
- Working knowledge of employment laws and regulations in Germany and France.
- Coaching and training skills.
- Experience in policy development.
Skills
- Employee Relations expertise
- Case management
- Disciplinary procedures
- Grievance procedures
- Performance management
- Absence management
- Employment contract review
- Policy review
- Process improvement
- TUPE transfers
- Conflict resolution
- Mediation
- Investigations
- Risk assessment
- Communication
- Interpersonal skills
- Problem-solving
- Decision-making
- Attention to detail
- Record keeping
- Stakeholder management
- Data analysis
- Trend identification
- Confidentiality
- Tact
- Discretion
- Microsoft Office Suite proficiency
- HR software proficiency
- Coaching
- Training development
About the Company
- tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands.
- With 1,200+ employees across 26 countries, tms offers solutions from inspiration and innovation to category management and delivery.
- Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, tms engages with over 110 million customers daily for clients including McDonald’s, T-Mobile, O2, Starbucks, and adidas.
- tms is a place where you can achieve great things and be recognized as the best.
- Authenticity and diversity are critical elements of tms's business, realized through access and equity for all.
- tms fosters a culture of inclusion and belonging and aspires to be ever-evolving.
- tms is a place where brilliant people are better together.
- tms believes in preparing, developing, training, and investing in employees from day one so they are ready for their next challenge.
- Whether here for a meeting, a project, or a career, be prepared to Leave Changed.