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About the Role
We are seeking a friendly, motivated, and customer-focused Retail and Museum Assistant to join our team in Battersea Power Station, London. This role involves museum visitor engagement and retail responsibilities, ideal for someone with prior experience in a museum, gallery, or cultural venue.
Responsibilities
- Provide a welcoming and professional experience for museum visitors.
- Engage customers in the museum shop, demonstrate product knowledge, and upsell.
- Process sales transactions using POS systems and fulfill online orders.
- Answer visitor inquiries and share information about the museum, events, and promotions.
- Assist with monthly events hosted by artists, designers, and makers.
- Maintain high visual merchandising standards.
- Receive and process deliveries.
- Maintain an organized stock room and assist with stock management and replenishment.
- Assist with daily shop operations and ensure retail and museum areas are presented to a high standard.
- Support colleagues with administrative and operational tasks.
- Carry out delegated tasks with accuracy.
- Assist with opening and closing procedures and waste disposal.
- Work collaboratively with colleagues to ensure a smooth and welcoming experience.
Requirements
- Previous retail experience using POS systems (e.g., Lightspeed and Shopify) in a customer-facing environment.
- Professional, approachable, and confident dealing with museum visitors and customers.
- Ability to work weekends.
- Excellent interpersonal skills.
- Excellent communication skills with visitors and colleagues.
- Ability to contribute to a positive work environment.
- Ability to work collaboratively as part of a team and independently.
- Experience in visitor engagement or public-facing roles.
- A proactive and helpful approach to customer service.
Skills
- Customer service
- Sales
- POS systems
- Visual merchandising
- Stock management
- Interpersonal skills
- Communication skills
Location
- Battersea Power Station, London
Work Type
- 1 day a week
- Permanent
Salary/Compensations
- Competitive
About the Company
- Located in Turbine Hall A, Battersea Power Supplies Museum and Gift Shop offers a unique insight into the Power Station’s remarkable story.
- The museum traces its journey from pioneering electricity supplier to cultural icon, highlighting the vision, innovation and collaboration behind its transformation into one of London’s most vibrant destinations.
- An enduring symbol of London’s industrial heritage and architectural ambition, Battersea Power Station continues to evolve.
- This spirit of reinvention is reflected in the gift shop, where a stylishly curated collection celebrates its rich history and dynamic design impact.
- From books and prints to homewares, souvenirs and wearables, each item is thoughtfully selected from some of London’s and the UK’s most exciting artists, designer-makers and independent brands.
- The museum holds monthly craft workshops and studio pop-up events, establishing itself as a growing creative hub within London’s vibrant art scene.
- www.batterseapowersupplies.co.uk