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About the Role
Be an Ambassador for the GUERLAIN brand, its history, values and know-how. Oversee the Spa Reception and retail areas demonstrating a high level of professionalism.
Responsibilities
- Embody the brand’s history and values and share your enthusiasm with customers.
- Welcome Guests and Clients upon arrival, obtain or receive merchandise, total bill, accept cash and credit payments, and make change for guests.
- Post room charges accurately and promptly.
- Wrap or bag merchandise for customers and invite customers to return upon departure.
- Price and restock retail shelves when necessary.
- Book appointments, upsell services where possible.
- Assist in training new reception colleagues on all aspects of reception duties including promotions, changes, product and updates to operation when required.
- Handle all guest and client inquiries and/or complaints in a professional and courteous manner.
- Build a lasting relationship with customers, secure their loyalty.
- Ensure that the welcome ritual is followed precisely, that the cabin is prepared, and that the diagnosis, treatment, service rituals and customer follow-up are all performed perfectly.
- Ensure that you have perfect knowledge of the tools used for diagnosis (knowledge of the skin, muscles, ageing process, global approach to beauty and well-being etc.)
- Achieve sales and rebooking objectives
Requirements
- Diploma in Aesthetics-Cosmetics (or equivalent)
- At least 1 year experience Hotel/Spa reception
- At least 3 years of experience working in the world of luxury and Beauty
- Previous Experience and knowledge of Book For Time software is preferred
- Computer literate (Word)
- Make-up artistry certificate is an asset
- Mastery of at least 3 different massage techniques: 3 years (Preferred)
Skills
- Team spirit
- Excellent presentation
- Sense of observation
- Listening ear
- Good diction
- Instinctive sense of politeness
- Excellent interpersonal skills
- Empathy
- Active mind
- Enthusiasm
- Curiosity
- Highly independent
- Reactive
- Good analytical skills
- Pragmatic
- Solution driven
- Sensitive to the world of beauty and luxury
- Refined eye for detail
- Elegance
- Excellent and varied technical skills (face & body)
- Coaching skills
- Good sales skills
- Good level of English
- Flexible shift availability including evenings, weekends and holidays
- Ability to work varying schedules to reflect business needs
- Attendance at all scheduled training sessions and meetings is required
Location
- Toronto
Work Type
- Full-time
Experience Level
- 1 year experience Hotel/Spa reception
- 3 years of experience working in the world of luxury and Beauty
Education Level
- Diploma in Aesthetics-Cosmetics (or equivalent)
Salary/Compensations
- Hiring rate up to the midpoint of the pay range
- Up to the range maximum for exceptional candidates
About the Company
- Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process.
- This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.
Equal Opportunity
- If you have special requirements, please advise Human Resources during the recruitment and selection process.
- We thank all applicants; however, only those selected for an interview will be contacted.