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About the Role

The Sr. Desktop Analyst provides hardware, software, and application support for Windows and Mac devices, conducts desktop and laptop imaging and software deployment, and manages the IT support team queue. This role also participates on project teams.

Responsibilities

• Provide hardware, software, network, and application support for Windows and Mac devices
• Conduct desktop and laptop imaging and software deployment
• Manage related IT support team queue
• Assist in ensuring all F&G end user systems are compliant with required security standards
• Follow Standard Operating Procedures for desktop virtualization environments
• Follow F&G desktop related testing strategies and document results
• Diagnose and troubleshoot problems within the virtualization desktop environment
• Review, test, and deploy various software and application related updates through various deployment mechanisms and systems
• Support IT infrastructure project tasks and continue ongoing support as assigned
• Participate on project teams for IT infrastructure project initiatives
• Act as a customer liaison for day-to-day support activities as necessary

Requirements

• Associate’s Degree (preferred emphasis in Computer Science or MIS) or equivalent experience
• 4-7 years of experience in corporate desktop engineering or related experience
• In-depth understanding and working knowledge of desktop operating systems
• Understanding of desktop virtualization concepts and strategies
• Experience working within an IT organization in the financial services industry
• Experience in VMWare virtualization with a focus on VDI
• Experience with application virtualization and application streaming concepts and strategies
• Experience delivering VDI to various types of endpoint devices
• Experience integrating and supporting Microsoft Windows in a VDI environment
• Expert in desktop support on a Microsoft Windows network
• Expert with various laptop, desktop, and peripheral hardware
• Experience with various incident ticketing systems
• Perform other functions, duties and projects as assigned
• Regular and punctual attendance
• Minimal travel required (less than 10%)

Skills

• Strong customer service skills
• Organizational skills
• Communication skills
• Time management skills
• Interpersonal skills
• Presentation skills
• Analytical skills
• Problem solving skills
• Decision-making skills
• Ability to work in a team environment

Location

• Remote

Work Type

• In-office
• Hybrid
• Remote
• Full-time

Experience Level

• 4-7 years

Education Level

• Associate’s Degree or equivalent experience

Salary/Compensations

• $38.46-$43.27 per hour

Benefits

• Medical
• Dental
• Vision
• 401(k) plan and company match
• Short-term disability coverage
• Long-term disability coverage
• Basic life insurance
• Holidays
• Personal days
• Wellness incentives
• Tuition reimbursement

About the Company

• Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.
• F&G believes in an employee-centric flexible environment, offering the ability for in-office, hybrid and remote work arrangements.
• F&G team members are empowered, collaborative, dynamic and authentic.

Equal Opportunity

• F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G.
• F&G is a proud equal opportunity employer.