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About the Role

This is a founding role for the first Forward Deployed Designer (FDD) at Artificial. You will establish and define the FDD function, establish its operating model, patterns, and ways of working. You will also grow and manage the team, taking part in hiring subsequent FDDs and line-managing them. Your mandate is to ensure the right problems are solved before configuration begins, translating customer requests into problems, prototyping and testing ideas, and providing credible pushback when necessary.

Responsibilities

Establish the FDD function, defining the operating model, patterns, and ways of working from scratch.
Grow and manage the team, including hiring subsequent FDDs and line-managing them.
Join customer + FDE sessions early for problem framing and discovery.
Translate requests into problems, identifying user behavior, platform-valid approaches, and recommendations with trade-offs.
Prototype and test ideas quickly using the most effective medium.
Provide credible pushback when customer proposed solutions do not address the underlying problem.
Codify patterns and precedents to move knowledge from individual memory into shared team infrastructure.
Level up the FDE team’s design instincts through coaching.
Use workspace signals to surface risks early.

Requirements

Experience in enterprise/B2B software where the design system already exists, the hard part is framing the right problem and navigating stakeholders, and solutions must work within meaningful technical and organisational constraints.
Ability to understand technical concepts fluently, including reading and writing some code using an in-house DSL.
Comfort reasoning about how a configurable system behaves and understanding platform capabilities and limitations.
Experience managing designers, including line management of a small team (three to five people) and hiring designers.
Insurance or Lloyd’s experience is a plus, but not a requirement.
Collaborative skills with an emphasis on product quality.
Strong problem-solving skills.
Experience in a distributed work environment.
Background checks may include criminal record check, credit history review, speaking with previous employers, and confirming academic qualifications.

Skills

Design
Problem Framing
Stakeholder Management
Technical Concepts Fluency
Prototyping
User Behavior Analysis
Platform-Valid Solutions
Coaching
Risk Assessment

Location

London

Work Type

Remote
Hybrid
On-site

Experience Level

Founding Role
Management Experience

Education Level

Academic Qualifications

Benefits

Private medical insurance
Income protection insurance
Life insurance of 4 * base salary
On-site gym and shower facilities
Enhanced maternity and paternity pay
Team social events and company parties
Salary exchange on pension and nursery fees
Access to Maji, the financial wellbeing platform
Company stock options managed through Ledgy
Milestone Birthday Bonus and a Life Events leave policy
Generous holiday allowance of 28 days plus national holidays
Home office and equipment allowance, and a company MacBook
Learning allowance and leave to attend conferences or take exams
YuLife employee benefits, including EAP and bereavement helplines
Tree planting through Ecologi Action partnership
High-quality coffee machine

About the Company

Artificial is building the next generation of technology for the specialty (re)insurance market.
Their mission is to transform how brokers and carriers operate in complex markets by removing operational barriers and enabling smarter, faster decision-making.
They use modern technology to solve real challenges for leading brokers and insurers by automating the repetitive and structuring the complex.
The team values curiosity, ownership, and continuous learning in an environment where ideas are heard, support is built-in, and outcomes matter.
Artificial has raised $45M (£33M) in Series B funding from lead investor CommerzVentures, new investor Move Capital, and existing shareholders.
This investment will support growth, innovation, and maintaining Artificial as a top choice for digital trading in the insurance sector.

Equal Opportunity

Artificial is a proud equal opportunities employer committed to building a diverse team.
They are happy to make adjustments to the hiring process to ensure accessibility.
Candidates are welcome to share their preferred pronouns.
They value potential and raw talent as much as experience.
Background checks are part of the hiring process.