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About the Role

Lead the delivery of world-class VIP hospitality at Chelsea Football Club, creating unforgettable experiences across premium suites, lounges, restaurants, and events. Drive operational excellence, uphold exceptional luxury service standards, and collaborate with stakeholders to ensure Chelsea’s hospitality offering remains industry-leading, commercially successful, and best in class.

Responsibilities

• Lead world-class hospitality operations across VIP suites, lounges, private dining and premium event spaces, ensuring seamless delivery on matchdays and non-matchdays.
• Inspire, develop and lead high-performing teams, driving recruitment, training, engagement and succession planning to deliver exceptional service standards.
• Create unforgettable guest experiences for VIPs, clients, sponsors and partners, building strong relationships and identifying opportunities to enhance retention and revenue.
• Drive commercial performance and operational excellence, supporting sales growth, cost control, stock management, financial administration and continuous innovation.
• Champion compliance, quality and continuous improvement, maintaining the highest standards of health & safety, food hygiene, presentation, reporting and cross-functional collaboration.

Requirements

• Demonstrable senior hospitality leadership experience, with a track record of managing large-scale premium hospitality operations and high-performing teams.
• Exceptional organisational and communication skills, with the ability to build strong relationships, prioritise effectively and deliver under pressure.
• A passion for outstanding guest experiences, bringing a proactive, solutions-focused approach and unwavering attention to detail.
• Strong commercial awareness, with experience managing budgets, labour costs, stock control and operational performance.
• A solid understanding of compliance and operational best practice, including food hygiene, health & safety and licensing requirements, alongside strong IT skills and experience using Microsoft Office and EPOS systems.
• Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check.

Skills

• Microsoft Office
• EPOS systems

Location

• West London

Work Type

• Full-time

Experience Level

• Senior

Benefits

• Discounted tickets
• 25 days of annual leave plus bank holidays
• Life Assurance policy
• 5% pension contribution
• HealthShield for medical costs
• Employee Assistance Programme supporting mental wellbeing
• Eye care vouchers and glasses contribution
• Cycle to Work scheme
• Refer a friend bonus
• Free will writing service
• Free mortgage advice
• Northern Rail season ticket scheme

About the Company

• Legends Global is redefining excellence in sport, entertainment and live events.
• We provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.
• We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.
• Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration.
• Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.
• Home to one of the world’s most iconic football clubs, Stamford Bridge is a global stage for elite sport and unforgettable fan experiences.
• Founded in 1905, Chelsea FC competes at the highest level of domestic and European football, supported by world‑class hospitality and non‑matchday events.
• At the heart of West London sporting life, Legends Global works in partnership with Chelsea FC as their official F&B provider to deliver excellence on and off the pitch.
• At Legends Global, hosting events is what we do best—and we want our people to experience it too.
• We are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future.
• We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers.
• Join us and make a significant impact from day one.

Equal Opportunity

• We are committed to active inclusion, diversity, and equal opportunities.
• This commitment begins with our recruitment and selection process.
• We welcome discussions about flexible working arrangements.
• If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application.
• We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.