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About the Role
As Head Waiter/Waitress, you will play a key role in shaping the guest experience at The George in Fitzrovia. You’ll deliver a warm, genuine welcome, ensure exceptional service throughout every visit, and lead by example—continually inspiring the front-of-house team to deliver the same high standards.
Responsibilities
- Deliver a warm, genuine welcome
- Ensure exceptional service throughout every visit
- Lead by example and inspire the front-of-house team to deliver high standards
Requirements
- Previous experience as a Senior Waiter, Head Waiter, or Supervisor within a quality pub or restaurant
- A genuine passion for delivering outstanding and memorable guest experiences
- A strong interest in hospitality, with a desire to learn, grow, and develop with the business
- Excellent attention to detail
- A warm, personable, and professional approach
- Pride in great guest service
- Enjoy leading a team in a welcoming, quality-driven pub
Skills
- Guest experience
- Service
- Leadership
- Attention to detail
- Communication
Location
- Fitzrovia
Work Type
- Full-time
- Shift work
Experience Level
- Senior
Benefits
- Group & External Partners Dining Discount up to 50%
- Private Healthcare with Vitality after 1 year service
- 40% off with Virgin Active, PureGym & Nuffield Gyms
- Employee of the Month Awards
- £1000 Values Award every quarter
- 24/7 GP & EAP Access
- Freshly cooked team meals everyday
- Employee Referral Bonus up to £800
- WSET Training
- Industry leading training & onboarding
- Supplier trips
- Twice yearly staff parties
- 1 paid day per year to donate to a charity of your choosing
- CODE Membership
- Hospitality Rewards Enhanced Membership Package
- Wellbeing & EAP Support including 1 on 1 sessions
- LOS, Bday, Maternity, Paternity, Wedding Gifts
- Bespoke coaching and training courses
About the Company
- Ardent Pub Group operates three acclaimed pubs: The George (Fitzrovia), The Cadogan Arms (Chelsea), and The Hound (Chiswick).
- Named Food-Led Pub Group of the Year at the 2024 R200 Awards.
- The Cadogan Arms and The George are featured in the Top 100 Gastropubs list.
- Won the 2026 Best Premium Food Offer at The Publican Awards.
- Highest-scoring B-Corp certified company in hospitality.
- Committed to balancing exceptional guest experiences with meaningful social and environmental impact.
- Recognised in CODE Hospitality’s Happiest Places to Work 2025 and Sunday Times Best Places to Work 2026.
- Mission is to deliver the gold standard of public houses - where quality food, drink, and service create exceptional experiences.
Equal Opportunity
- At Ardent Pub Group, the greatest welcome isn’t just something we give to our guests — it’s something we extend to everyone who walks through our doors.
- Our pubs are built on warmth, character and community, and that only works when the people who make them thrive feel respected, valued and able to be themselves.
- We believe that a diverse team makes for a better pub: richer ideas, better problem-solving, more creativity and a stronger connection to the communities we serve.
- Inclusion isn’t an initiative for us — it’s part of how we operate every day.