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About the Role

We are looking for a part-time Night Auditor (m/f/d) to join our team as soon as possible. The number of hours is negotiable. You will be responsible for welcoming and individually advising guests, ensuring they have a positive experience at the reception even during the night. You will manage smooth check-ins and check-outs, be available for guest inquiries, maintain a pleasant atmosphere, and ensure proactive communication within the hotel. Additionally, you will handle emails, phone calls, cash management, billing, and daily closing procedures.

Responsibilities

Welcome and individually advise guests
Ensure guest satisfaction at the reception during the night
Manage smooth check-in and check-out processes
Be available for guest inquiries
Maintain a pleasant atmosphere and proactive communication
Process emails and phone calls
Manage cash, billing, and daily closing procedures

Requirements

Completed vocational training in hotel management
Professional experience as a Night Auditor or in a comparable position
Strong quality and responsibility awareness
Reliable, flexible, and resilient
Good communication skills in German and English (minimum C1 level) for interacting with staff and guests
Friendly demeanor and a well-groomed appearance
Character and enthusiasm for delighting colleagues and guests
Team player

Skills

Hotel management
Night auditing
Customer service
Communication (German C1)
Communication (English C1)
Cash management
Billing
Teamwork

Location

Berlin

Work Type

Part-time

Experience Level

Professional experience

Education Level

Completed vocational training in hotel management

Salary/Compensations

Above-tariff pay

Benefits

Open and helpful environment with cross-departmental cooperation and team spirit
Regular feedback and development discussions
Individual training and further education opportunities
Varied projects with scope for own ideas
Discounts on overnight stays at partner hotels
Free parking space for car, motorcycle, or bicycle
Regular team events
One free day per year for volunteer work (Care Day)
Capital-forming benefits
Company pension plan
Subsidy for Wellhub and Edenred/Hansefit (Fitness, Shopping & Wellness)
Exclusive employee discounts via Corporate Benefits

About the Company

MOA Berlin is a dynamic space combining congress, neighborhood, and culture. It serves as a business hotel and event location, connecting business with after-work activities and international networks with local flair. It offers a wide range of rooms, excellent transport links, 7,000m2 of meeting space, and is committed to diversity and sustainability.
Hotel Heidegrund is a 4-star superior hotel located in the recreational area of the Thülsfelder Talsperre in Lower Saxony. It offers 156 comfortable rooms and is ideal for conferences in nature, events, and relaxing nature and wellness holidays.
The MOA Group is a owner-managed group with over 300 employees, acting as a central administration unit for real estate, HR, accounting, and controlling for two 4-star hotels. The IT, Talent & Culture, and Accounting & Finance departments provide services to ensure smooth business operations for both hotels and the real estate management company. The group fosters talent and potential.