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About the Role
H2 Christie's International Real Estate is seeking an experienced and strategic Senior Contract Manager, Real Estate Operations to support and standardize back-office, compliance, and transactional operations across our offices in Japan, including Tokyo and future expansion markets. This role is instrumental in building a scalable, high-performance luxury real estate brokerage under the prestigious Christie's brand. As a key operational support professional, you will help ensure that our offices deliver consistent, compliant, and efficient support to agents and clients. You will play a pivotal role in integrating systems and processes across locations while driving a culture of operational excellence and continuous improvement. A key focus of this role is to establish repeatable and standardized contract administration practices across all offices.
Responsibilities
- Develop and enforce comprehensive Standard Operating Procedures (SOPs) for contract administration, transaction management, and compliance functions across all offices.
- Take responsibility for contract-related tasks, including pre-contract investigations, contract drafting and management, and procedures through to transaction completion.
- Ensure full compliance with Japanese real estate laws and Christie's International Real Estate brand standards.
- Proactively manage contractual timelines and support risk mitigation.
- Establish, track, and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Support optimal operational performance and service quality across the business.
- Oversee the rollout and adoption of key platforms and tools, including CRM systems, listing platforms, and compliance checklists.
- Drive greater efficiency and scalability through the effective use of technology.
- Support new market entries in line with company growth objectives.
- Assist with licensing procedures, renewals, regulatory preparedness, and related compliance requirements.
- Serve as a key interface with H2 Group's Finance, Legal, and IT departments.
- Coordinate cross-functional support for Tokyo operational goals.
Requirements
- 5+ years of experience in real estate operations, preferably in a multi-regional or international setting.
- Strong understanding of Japanese real estate law and regulatory frameworks.
- Proven track record of implementing scalable operational systems and processes.
- Experience with CRM platforms, digital signature tools, and real estate transaction technologies.
- Excellent communication and leadership skills, with the ability to work effectively across geographically dispersed teams.
- Strong project management and change leadership capabilities.
- Japanese proficiency is mandatory; bilingual proficiency in English and Japanese is preferred.
- A valid Real Estate Transaction Specialist licence is required.
Skills
- Contract Administration
- Transaction Management
- Compliance
- CRM systems
- Digital signature tools
- Real estate transaction technologies
- Project Management
- Change Leadership
- Communication
- Leadership
Location
- Tokyo
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Real Estate Transaction Specialist licence
Salary/Compensations
- Competitive salary package in line with market and lifestyle.
Benefits
- Bonus scheme based on personal and business performance.
- Commuting allowance of JPY 10,000 per month.
- 10 days of annual leave after 6 months of employment.
- 5 days of sick leave after completion of the 3-month probation period.
- Full coverage under Japan's social insurance system.
- Approximately 115-120 annual holidays in accordance with the company calendar.
- Maternity and paternity leave.
About the Company
- H2 Christie's International Real Estate is a prestigious luxury real estate brand.