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About the Role

A fantastic opportunity for an IT Support Engineer to join a rapidly growing, cutting-edge AI software company. This is an excellent opportunity for someone with commercial IT support experience who enjoys taking ownership of technical issues and providing high-quality support across a fast-paced technology business. You will work across a broad range of internal IT systems and technologies, supporting end users while also gaining exposure to systems administration, infrastructure, security and automation projects.

Responsibilities

Provide day-to-day technical support to employees, taking ownership of issues from initial diagnosis through to resolution
Set up, configure and maintain laptops and other end-user devices
Manage user accounts, permissions and access across internal systems and applications
Manage the IT elements of employee onboarding and offboarding
Diagnose and resolve hardware, operating system, application and connectivity issues
Support meeting rooms, video conferencing, AV equipment and other office technology
Manage IT hardware and inventory, including laptops and peripherals
Assist with endpoint management, software deployment, patching and security
Maintain clear internal IT documentation and processes
Support wider systems administration and infrastructure activities
Identify opportunities to automate and improve repetitive IT administration tasks
Work closely with the wider technical team on IT, infrastructure and security projects

Requirements

At least 1 year of commercial experience working within IT Support, Desktop Support, Service Desk or a similar technical support role
Degree educated with a 2.1 or 1st class degree in Computer Science, IT, Engineering or a related technical subject
Strong experience supporting Apple macOS devices within a commercial environment
Experience supporting Windows devices
Experience administering Microsoft 365 / Office 365, including users, groups, permissions and associated services
Experience working with device management / MDM tools, ideally Jamf
Experience with identity, user account and access management
Experience with Microsoft Entra ID / Azure AD
Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi and VPNs
Strong troubleshooting skills across hardware, software, operating systems and connectivity
Experience independently managing support tickets and technical issues through to resolution
Excellent communication skills with the ability to confidently support users across all levels of a business
An understanding of IT and endpoint security best practices
Experience with Linux and/or scripting using Bash, PowerShell or Python would be beneficial

Skills

macOS
Windows
Microsoft 365
Office 365
Jamf
MDM
Microsoft Entra ID
Azure AD
TCP/IP
DNS
DHCP
VPN
Wi-Fi
Linux
Bash
PowerShell
Python
Endpoint Management
Active Directory
Systems Administration
Infrastructure
Cyber Security
Computer Science
Information Technology
Software Engineering
Electronic Engineering
Engineering

Location

Central London

Work Type

fully on-site
5 days per week

Experience Level

At least 1 year of commercial experience

Education Level

Degree educated with a 2.1 or 1st class degree in Computer Science, IT, Engineering or a related technical subject

Salary/Compensations

Negotiable

Benefits

The opportunity to join a rapidly scaling AI software company working with highly advanced technology
A varied IT role offering exposure beyond traditional support into systems administration, infrastructure, security and automation
Excellent opportunities to broaden your technical skillset and take on increasing responsibility as the company continues to grow

About the Company

RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists.

Equal Opportunity

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.