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About the Role
Crown Spa is Sydney’s most exclusive luxury wellness experience. We are seeking a Full-Time Spa Receptionist to deliver a warm, professional welcome, manage bookings and enquiries, and support daily spa operations while ensuring a seamless five-star guest experience. This role requires flexibility across a 7-day rotating roster, including weekends and public holidays.
Responsibilities
- Deliver a warm, professional welcome to all guests and residents
- Manage bookings, enquiries, and updates efficiently
- Provide clear guidance on treatments and products
- Gift card sales
- Maintain presentation of reception and spa areas
- Support daily operations and therapist coordination
- Support management with stock take and any ad hoc tasks
- Promote services and retail to enhance guest experience
- Uphold five-star service standards at all times
Requirements
- Experience in a luxury spa, hotel, or customer-facing environment
- Strong multitasking skills
- Ability to remain composed in a fast-paced setting
- Passion for wellness and hospitality
- Excellent communication skills
- Confidence using booking systems
- Polished, professional presentation
- NSW Responsible Service of Alcohol (RSA) certification required
- Must have full working rights
Skills
- Multitasking
- Communication
- Booking systems proficiency
Location
- Sydney
Work Type
- Full-Time
- 7-day rotating roster
Benefits
- Opportunity to be part of a iconic hospitality brand
- Ongoing product training with world-class brands
- Complimentary meals at on-site staff restaurant
- Discounts at various F&B venues on property
- Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
- Chance to take part and be rewarded in Crown’s group-wide recognition and awards program
- Ability to be an active member and contribute to Crown’s community, diversity & inclusion committees
- Access to discounts with corporate partners
About the Company
- Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people.
- We value passion, optimism, and an appetite for change - for the better.
- Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Equal Opportunity
- Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.