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About the Role

The Group Corporate Communications Manager will lead the development and delivery of ISP’s internal communications approach across a large, multi-country, and multilingual organization. This role also strengthens ISP’s external reputation and visibility by establishing a credible voice on learning, education, and innovation, building senior leader visibility, and developing media relationships. A significant part of this role involves leading communications for major change programs, shaping narratives, and fostering engagement.

Responsibilities

Own ISP's internal channel strategy, defining purpose, audience, content, and engagement.
Enforce editorial governance, including standards, tone of voice, and approval processes.
Develop an integrated communications calendar in collaboration with the Learning & Innovation Comms lead.
Create high-quality content across various formats and channels.
Communicate strategy, progress, and decisions to colleagues, connecting central activity to local meaning.
Establish ISP as a credible media voice on learning innovation.
Line manage and develop the PR Manager, guiding media strategy and managing agency relationships.
Build leadership visibility through authored content, op-eds, and speaking engagements.
Apply SEO principles to owned content for improved discoverability.
Equip regions to build ISP's reputation with adaptable toolkits and messaging frameworks.
Monitor and respond to reputational risk.
Report monthly on key metrics and audit internal and external narrative alignment.
Lead communications for ISP's major change and transformation programs.
Equip divisions and regions to carry the message locally through toolkits and briefing packs.
Lead the launch and embedding of ISP's EVP, ensuring consistent proposition across the employee lifecycle.
Maintain ISP's crisis communications framework, including protocols and escalation routes.
Partner to run preparedness training and scenario exercises for leadership.
Manage live issue management, keeping internal and external messaging aligned.

Requirements

Substantial experience in corporate communications spanning internal communications and external reputation or media relations.
Excellent copywriting skills across formats and audiences.
Demonstrable experience communicating change and transformation to internal audiences.
Experience line managing or developing at least one team member.
Experience managing agency relationships and budgets.
Strong stakeholder engagement skills, with the confidence to advise and challenge senior leaders constructively.
Sound judgment on sensitive and confidential matters.
Experience of crisis or issues communications, including preparedness planning.
Working knowledge of SEO principles as they apply to written content.
Strong project management skills, managing multiple concurrent workstreams independently and on time.
Comfortable with project management tools (e.g. monday.com), PR distribution platforms and reputation/media monitoring tools.
A data-informed mindset to inform strategy and interpret performance.
Experience in a large, complex, multi-site or matrixed organisation (education, healthcare, government or multinational) is desirable.
Experience communicating across multiple countries, languages and time zones, including working with translation and localisation is desirable.
Experience of employer brand or EVP work is desirable.
Familiarity with internal communications platforms, intranet analytics and employee listening tools is desirable.
Additional languages are desirable.

Skills

Internal communications
External reputation management
Media relations
Copywriting
Change communication
Transformation communication
Team management
Agency management
Budget management
Stakeholder engagement
Crisis communication
Issues communication
SEO principles
Project management
Data analysis
Content creation
Editorial governance
Employer branding
EVP communication

Location

Hybrid (Wimbledon office)

Work Type

Permanent
Full-time
Hybrid

Experience Level

Substantial experience in corporate communications

About the Company

ISP Principles: Begin with our children and students; Treat everyone with care and respect; Operate effectively; Are financially responsible; Learn continuously.
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics.

Equal Opportunity

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.