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About the Role
Join the leader in the Customer Experience industry as a Content Moderator with German and English. Review user-generated back-office information, ensuring compliance with policies and taking action on violations.
Responsibilities
- Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
- Take prompt and appropriate action on information that violates guidelines or poses risks
- Stay updated on internal policies to ensure accurate implementation
- Identify and analyze patterns to proactively address potential risks
Requirements
- High attention to detail
- Comfortable processing sensitive information
- Strong ability to defend decisions and provide context with logical reasoning
- Ability to identify patterns in behavior to enhance decision-making
- Strong organizational and time management skills to deal with shifting priorities and high volumes of work
- Experience investigating fraud, spam, or other types of inappropriate information is an asset
Skills
- German
- English
Location
- Sofia, Bulgaria
Work Type
- Full-time
Education Level
- B2 or higher English language skill
Salary/Compensations
- Attractive salary
Benefits
- Fully paid training
- Stable job and career development opportunities
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
- Top location in the city center
- Personal gym
- Relax and gaming areas
About the Company
- Sofia combines city buzz with calm living. Grab a coffee downtown in the morning and be on a mountain trail after work. Life here is affordable, the food is fantastic, and the weather gives you both real summers and proper snowy winters.
- And with a flat 10% income tax, you get to keep more of what you earn. Simple as that.