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About the Role
Join our client’s team as a German-speaking Customer Support Agent and become part of an international customer service team supporting one of the world’s leading global brands.
Responsibilities
- Support customers and assist them with their questions and requests
- Communicate with customers via phone, email and chat
- Provide friendly, professional and efficient customer service
- Understand customer needs and find the best possible solutions
- Follow internal processes and guidelines when handling customer requests
- Make sure customers receive a positive experience throughout their interaction
- Work closely with your team and share information and feedback
- Take part in training to continuously improve your knowledge and customer service skills
Requirements
- Fluency in German and English
- Good communication and interpersonal skills
- A customer-focused and helpful attitude
- Good listening and problem-solving skills
- Ability to work independently as well as part of a team
- Willingness to learn and adapt to new processes
- A positive attitude and a calm approach when dealing with customers
- No previous Customer Support experience is required! Full training will be provided to help you get started and feel confident in your role.
Location
- Sofia
Work Type
- Full-time
Experience Level
- No previous Customer Support experience is required
Salary/Compensations
- Attractive salary package
Benefits
- Relocation support – including travel costs, hotel accommodation, rental assistance and help finding long-term housing
- Fully paid training
- Stable employment and long-term career opportunities
- Private health insurance
- 50+ employee benefits and perks
About the Company
- At our client’s company, you’ll be joining an international team where people, development and a positive work environment are important.